Discounting Registrations

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Want to comp a VIP's registration, but still track them in Cvent? Or help out an invitee who forgot their discount code during registration? Use your planner-side power to alter Agenda Item totals, grant favors, and forgive debts. 

Registering Someone at a Discount
 
1 Access the Register New page. Begin by selecting your event. Hover over Invitee Management and, under Quick Action, click Register Invitee.

2 Register the invitee. Register the invitee for the event.

Once you get to the Submit Payment page, click Edit Amounts.

 
NOTE: Don't see this section? Ask your administrator to give you full access to Manage Invitees in Admin > Users > User Roles > Events and check the "Manage Payments" box.
 
User-added image

Enter a new amount in the Price textboxes, then click Save.

Select a payment method. To send a confirmation to the invitee, check the box near the bottom. Complete the registration by clicking Finish.

 
Applying a Discount Code Later
 
1 Access the Orders & Payments tab. Hover over Invitee Management and, under Manage, click Invitees & Registrants. Search for the registrant and click their name.

The Details tab opens by default. Click the rightmost tab, Orders & Payments.

2 Edit the order amount. Hover over the User-added image to the right of the item you want to change, and select Adjust Order Amount....

 
NOTE: Don't see this section? Ask your administrator to give you full access to Manage Invitees in Admin > Users > User Roles > Events and check the "Manage Payments" box.

Enter the amount the registrant should have paid. Under the Discount Code section, click the ellipses (...), then select the discount. Associating the discount code is purely for internal tracking and will not change the total.
 
User-added image

If taxes or service fees are associated to this item, they won't automatically recalculate.

Click the User-added image to the right of the tax or fee and select Adjust Order Amount... from the dropdown. If it's an amount-based tax or fee, enter the new amount and click Save.

If it's percentage-based, you'll need to temporarily change the percentage, click Save to reset it, then change it back. For example, if you have a 10% sales tax, adjust the tax and enter a different number, like "5." Click Save. The tax will calculate correctly this time. But since you don't want a 5% tax, change it back to 10%.


Click Save.

3 Zero their balance, if necessary. If you've already been compensated for the order, modifying a price could merit a refund or another payment.

Hover over Actions and select Submit Payment or Submit Refund. Enter the required fields, and click Submit.



Replacing a Discount with Another
 
1 Access the Orders & Payments tab. Hover over Invitee Management and, under Manage, click Invitees & Registrants. Search for the registrant and click their name.

The Details tab opens by default. Click the rightmost tab, Orders & Payments.

2 Remove the current discount. Click the name of the order. In the Discounts Applied section, hover over the User-added image to the right of the discount, and click Remove Discount.
 
 User-added image
 
Click Confirm.
 
3 Edit the order amount. For the discount to work, you'll first need to raise the price. Click Adjust Order Amount. Enter a new amount that is higher and click Save.

Click Adjust Order Amount again, this time entering the actual reduced price. In the Discount Code section, click the ellipsis, then select your discount. Click Save.


 

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