Allowing Registrants to Modify Their Own Travel Requests

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If you don't want to modify every hotel request a registrant wants to change within your Classic or Flex event, have them do the work for you.


In Classic Events

1 Access the Registration Settings' Travel tab. Begin by selecting your Classic event. Hover over Website & Registration and, under Registration, click Registration Settings.

If you have multiple registration paths enabled, click the name of the path. The Basic Settings tab opens by default. Click the tab to the right, Travel, then Edit.

2 Turn on the appropriate option. In the Hotel Request Setup section, ensure "Registrants can modify requests" is switched to Yes.
Don't want your invitees changing anything after a certain date? Enter a deadline for modification.

User-added image

Do the same for your other travel options. Once you're finished, click Save.
 
NOTE: Your registrants will need to modify their registration to update their travel requests.

3 Customize the travel modification email. Hover over Promotion & Communication and, under Email, click Event Emails. In the Post-Registration Emails section, click Travel Modification Confirmation. Click Edit, then switch Active to Yes.

Click the neighboring tab, Content, and customize the email. Once a registrant makes a change to their hotel request, air request, air actual, group flight, car request, or travel question they will receive this email.
 

In Flex Events

1 Access the Site Designer. Begin by selecting your Flex event. Hover over Website & Registration and, under Registration, click Registration Process.

If you have multiple registration paths enabled, click the name of the path. To the right of the page that has your travel requests, click Customize.
 

2 Enable travel modifications. On the canvas, click the travel request widget you want to update. To the right of the canvas, in the Registration Settings or Request Setup sections, click Edit. Toggle "Allow registrants to modify requests" to green. Don't want your invitees changing anything after a certain date? Enter a deadline for modification.
 
 User-added image
 
Click Publish to make this visible to invitees.

 
NOTE: Your registrants will need to modify their registration to update their travel requests.

3 Customize the travel modification email. Hover over Promotion & Communication and, under Email, click Event Emails. In the Post-Registration Emails section, to the right of the Travel Modification Confirmation email, toggle Active to green. Then click Travel Modification Confirmation.

Click Design Email, and customize the email. Once a registrant makes a change to their hotel request or air request, they will receive this email.
 

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