Logging In to Your CrowdCompass App

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Make sure your attendees are experiencing the full might of your mobile apps by having them log in to your CrowdCompass app. Once that power’s in their hand, they can access the same schedules, bookmarks, reminders, notes, and contacts on their phone, tablet, and desktop.

Not convinced of the awesome? Below is a list of things you can't do without logging in:
  • Take notes
  • Share photos
  • Rate sessions
  • Join the attendee list
  • Access locked content
  • Check-in
  • Share contacts
  • Share over social media
  • Message Fellow Attendees 
NOTE: Attendees using the Online Event Guide will follow these steps to log in via their web browser instead.


Logging In From Your Invitation

1 Download the app. On the device you're bringing to the event, open the invitation in your inbox and tap Download the App.
 
Attendee Invitation 1
 

2 Verify your account. After you've downloaded the app, return to the invitation and tap Verify Account.

Invitation Email 2
 
 
3 Open the app. Tap Open App. You'll be taken to the Event Guide with all those delicious features unlocked.
 
Signing Up From the App

1 Access the Sign In page. If your event is using the Navigation Icon or Activity Feed home screen, tap the hamburger icon in the upper-left corner to open the side nav, then Log in for more features.
 
Side Nav
 
If your event is using the Dynamic Event Guide, tap the Profile tab at the bottom of the screen, then Log in.
 
NAX Profile Tab

2 Enter your info. You'll be prompted to enter your first name, last name, and email. Tap Next.
 
 
Enter Your Info GIF
 
3 Verify your account. Depending on the event's configuration, you'll either receive an email and text message containing your verification code or just an email. Read it, then return to the app, enter the code and tap Verify.
 
NOTE: Use it or lose it. Verification codes expire within 24 hours based on the timeframe set in Event Settings and can only be used once. If you're logging in on multiple devices, you'll receive a new verification code for each. 
 
Verify Your Account GIF
 
You'll be taken back to the Event Guide with all those delicious features unlocked. If an attendee is having trouble logging in, try these troubleshooting solutions.
 
NOTE: If an attendee enters an incorrect verification code, or your event is set to Invite Only and someone who is not on the Invited Attendee list tries to log in, they will be given the option to "Contact event planner." If they tap this text, all CrowdCompass admins with access to the event will receive an email notification. Learn how to help the attendee log in or add them to the list in this article, if they should have access.

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