How do I let people cancel their registration?

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In a Classic event, go to Website & Registration > Registration > Registration Settings, and, if necessary, select a registration path. Click Edit, then scroll down to the Basic Features section and click Enable beside Cancel Registration. If you enter a date in the field directly below, registrants won't be able to unregister after this date passes. Click Save so that your registrants will now see an Unregister button on their Confirmation page. If Group registration is enabled, ensure that those registrations can be managed by either a group leader or group member.

For a Flex event, hover over Website & Registration > Registration > Registration Process, and to the right of the Confirmation page, click Customize. To the right of the canvas, click Build, and in the Registration Actions section, drag and drop the "Cancel Registration" widget onto the canvas. If you enter a date in the "Allow Cancellation Deadline Until" field, registrants won't be able to unregister after the date passes. Click Publish.

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