Submitting a Case to Cvent Support

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Couldn't find the answers you're looking for in our vast library how-to articles, videos, and FAQs? Get a professional on the case by submitting one through the Cvent Community. You'll get a response within 24 hours. 

1 Create a case from the Get Help Now button. Scroll down to the footer and click Get Help Now.

 
User-added image

Then click the icon next to Open a Case.
 
NOTE: Or access the form directly from this article.

Or create a case from the Open a Case tab. Click the Open a Case tab on the right side of your screen.
 

2 Describe your issue. If you have more than one Cvent product, select the one you're using from the first dropdown. Enter a few keywords to sum up the issue in the "Concise Description" textbox, then click Continue.

If your search is related to existing articles in the Cvent Community, they'll appear. If these don't answer your question, scroll down and click Yes, Create a Case.
 
Your product selection and concise description will already be filled-in. Add specifics in the Additional Details box, like the steps you took, solutions you tried, or error messages you received. Include the name of the event, survey, email, or RFP you're working on.

 
User-added image

Click Submit, or, if you have a screenshot or file that could help us, click Submit and Add Attachments.

3 Track your case. To check the status, add a comment, or view the history of all your cases in one place, click My Cases in the top right of the Cvent Community.

Click the case number or subject to open the case details.

Often, the Product Consultant assigned to your case will attach instructions on how to set up, troubleshoot, or configure the feature you need help with. These articles will be listed below the case details. Click the article titles to open them.

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

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Couldn't find the answers you're looking for in our vast library how-to articles, videos, and FAQs? Get a professional on the case by submitting one through the Cvent Community. You'll get a response within 24 hours. 

1 Create a case from the Get Help Now button. Scroll down to the footer and click Get Help Now.

 
User-added image

Then click the icon next to Open a Case.
 
NOTE: Or access the form directly from this article.

Or create a case from the Open a Case tab. Click the Open a Case tab on the right side of your screen.
 

2 Describe your issue. If you have more than one Cvent product, select the one you're using from the first dropdown. Enter a few keywords to sum up the issue in the "Concise Description" textbox, then click Continue.

If your search is related to existing articles in the Cvent Community, they'll appear. If these don't answer your question, scroll down and click Yes, Create a Case.
 
Your product selection and concise description will already be filled-in. Add specifics in the Additional Details box, like the steps you took, solutions you tried, or error messages you received. Include the name of the event, survey, email, or RFP you're working on.

 
User-added image

Click Submit, or, if you have a screenshot or file that could help us, click Submit and Add Attachments.

3 Track your case. To check the status, add a comment, or view the history of all your cases in one place, click My Cases in the top right of the Cvent Community.

Click the case number or subject to open the case details.

Often, the Product Consultant assigned to your case will attach instructions on how to set up, troubleshoot, or configure the feature you need help with. These articles will be listed below the case details. Click the article titles to open them.

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

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Couldn't find the answers you're looking for in our vast library how-to articles, videos, and FAQs? Get a professional on the case by submitting one through the Cvent Community. You'll get a response within 24 hours. 

1 Create a case from the Get Help Now button. Scroll down to the footer and click Get Help Now.

 
User-added image

Then click the icon next to Open a Case.
 
NOTE: Or access the form directly from this article.

Or create a case from the Open a Case tab. Click the Open a Case tab on the right side of your screen.
 

2 Describe your issue. If you have more than one Cvent product, select the one you're using from the first dropdown. Enter a few keywords to sum up the issue in the "Concise Description" textbox, then click Continue.

If your search is related to existing articles in the Cvent Community, they'll appear. If these don't answer your question, scroll down and click Yes, Create a Case.
 
Your product selection and concise description will already be filled-in. Add specifics in the Additional Details box, like the steps you took, solutions you tried, or error messages you received. Include the name of the event, survey, email, or RFP you're working on.

 
User-added image

Click Submit, or, if you have a screenshot or file that could help us, click Submit and Add Attachments.

3 Track your case. To check the status, add a comment, or view the history of all your cases in one place, click My Cases in the top right of the Cvent Community.

Click the case number or subject to open the case details.

Often, the Product Consultant assigned to your case will attach instructions on how to set up, troubleshoot, or configure the feature you need help with. These articles will be listed below the case details. Click the article titles to open them.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

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Couldn't find the answers you're looking for in our vast library how-to articles, videos, and FAQs? Get a professional on the case by submitting one through the Cvent Community. You'll get a response within 24 hours. 

1 Create a case from the Get Help Now button. Scroll down to the footer and click Get Help Now.

 
User-added image

Then click the icon next to Open a Case.
 
NOTE: Or access the form directly from this article.

Or create a case from the Open a Case tab. Click the Open a Case tab on the right side of your screen.
 

2 Describe your issue. If you have more than one Cvent product, select the one you're using from the first dropdown. Enter a few keywords to sum up the issue in the "Concise Description" textbox, then click Continue.

If your search is related to existing articles in the Cvent Community, they'll appear. If these don't answer your question, scroll down and click Yes, Create a Case.
 
Your product selection and concise description will already be filled-in. Add specifics in the Additional Details box, like the steps you took, solutions you tried, or error messages you received. Include the name of the event, survey, email, or RFP you're working on.

 
User-added image

Click Submit, or, if you have a screenshot or file that could help us, click Submit and Add Attachments.

3 Track your case. To check the status, add a comment, or view the history of all your cases in one place, click My Cases in the top right of the Cvent Community.

Click the case number or subject to open the case details.

Often, the Product Consultant assigned to your case will attach instructions on how to set up, troubleshoot, or configure the feature you need help with. These articles will be listed below the case details. Click the article titles to open them.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Couldn't find the answers you're looking for in our vast library how-to articles, videos, and FAQs? Get a professional on the case by submitting one through the Cvent Community. You'll get a response within 24 hours. 

1 Create a case from the Get Help Now button. Scroll down to the footer and click Get Help Now.

 
User-added image

Then click the icon next to Open a Case.
 
NOTE: Or access the form directly from this article.

Or create a case from the Open a Case tab. Click the Open a Case tab on the right side of your screen.
 

2 Describe your issue. If you have more than one Cvent product, select the one you're using from the first dropdown. Enter a few keywords to sum up the issue in the "Concise Description" textbox, then click Continue.

If your search is related to existing articles in the Cvent Community, they'll appear. If these don't answer your question, scroll down and click Yes, Create a Case.
 
Your product selection and concise description will already be filled-in. Add specifics in the Additional Details box, like the steps you took, solutions you tried, or error messages you received. Include the name of the event, survey, email, or RFP you're working on.

 
User-added image

Click Submit, or, if you have a screenshot or file that could help us, click Submit and Add Attachments.

3 Track your case. To check the status, add a comment, or view the history of all your cases in one place, click My Cases in the top right of the Cvent Community.

Click the case number or subject to open the case details.

Often, the Product Consultant assigned to your case will attach instructions on how to set up, troubleshoot, or configure the feature you need help with. These articles will be listed below the case details. Click the article titles to open them.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

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Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Couldn't find the answers you're looking for in our vast library how-to articles, videos, and FAQs? Get a professional on the case by submitting one through the Cvent Community. You'll get a response within 24 hours. 

1 Create a case from the Get Help Now button. Scroll down to the footer and click Get Help Now.

 
User-added image

Then click the icon next to Open a Case.
 
NOTE: Or access the form directly from this article.

Or create a case from the Open a Case tab. Click the Open a Case tab on the right side of your screen.
 

2 Describe your issue. If you have more than one Cvent product, select the one you're using from the first dropdown. Enter a few keywords to sum up the issue in the "Concise Description" textbox, then click Continue.

If your search is related to existing articles in the Cvent Community, they'll appear. If these don't answer your question, scroll down and click Yes, Create a Case.
 
Your product selection and concise description will already be filled-in. Add specifics in the Additional Details box, like the steps you took, solutions you tried, or error messages you received. Include the name of the event, survey, email, or RFP you're working on.

 
User-added image

Click Submit, or, if you have a screenshot or file that could help us, click Submit and Add Attachments.

3 Track your case. To check the status, add a comment, or view the history of all your cases in one place, click My Cases in the top right of the Cvent Community.

Click the case number or subject to open the case details.

Often, the Product Consultant assigned to your case will attach instructions on how to set up, troubleshoot, or configure the feature you need help with. These articles will be listed below the case details. Click the article titles to open them.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.