Meet Your Cvent Account Team

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Your Cvent Account Team is comprised of different types of people who offer different types of support for the Cvent products you've purchased. Here is a list of possible Account Team members:

Account Team
  • Account Manager (AM) - Ensures that you get the most value out of your account. They handle contract-related questions and requests for additional functionality. An Account Manager will also schedule review calls to gauge your satisfaction and success with Cvent.
  • Event Management Client Success Advisor (CSA) or Strategic Account Client Success Manager (CSM) -  A consultative resource who guides you through the implementation and setup of your first event launch. Client Success Advisors and Strategic Account Consultants are committed to understanding the specific needs of your organization in order to ensure success when using the Cvent platform. They are available by appointment only.
  • Cvent Supplier Network Client Success Advisor (CSA) - A consultative resource who can assist with training and best practices on creating, submitting, and responding to RFPs.
Professional Services
  • Event Builder (EB) - If you purchase the Event Build service, the Event Builder will be your main point of contact throughout the process and will build your event website and registration to fit your organization's needs.
  • CrowdCompass Project Coordinator (PC) -  If you have purchased CrowdCompass, the CrowdCompass Project Coordinator is a resource assigned to the project during the build out of your CrowdCompass mobile app for your event.
  • Onsite Solutions Project Coordinator (PC) -  If you have purchased OnArrival 360, the Onsite Solutions Project Coordinator is a resource who will assist with coordinating onsite needs such as hardware, software, badge printing, and support for the duration of your event. 
On-Demand Resources
  • Cvent Community -  This is our central hub to help you maximize your Cvent success and should be your first line of defense for any assistance you need with the tool. Think of this as Cvent's "Google." In the Community you can access product trainings, browse educational content, and connect with your fellow Cvent customers and experts in the Forums.
  • Product Consultants (PC) - Have the deepest Cvent knowledge and make up our front-line support team. When you submit a case, open a chat, or call, a Product Consultant will be the one troubleshooting your issue or answering your question. They are available 24/7.

For more information on getting started with your Cvent account, reference the Customer Success Guide.

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We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

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Your Cvent Account Team is comprised of different types of people who offer different types of support for the Cvent products you've purchased. Here is a list of possible Account Team members:

Account Team
  • Account Manager (AM) - Ensures that you get the most value out of your account. They handle contract-related questions and requests for additional functionality. An Account Manager will also schedule review calls to gauge your satisfaction and success with Cvent.
  • Event Management Client Success Advisor (CSA) or Strategic Account Client Success Manager (CSM) -  A consultative resource who guides you through the implementation and setup of your first event launch. Client Success Advisors and Strategic Account Consultants are committed to understanding the specific needs of your organization in order to ensure success when using the Cvent platform. They are available by appointment only.
  • Cvent Supplier Network Client Success Advisor (CSA) - A consultative resource who can assist with training and best practices on creating, submitting, and responding to RFPs.
Professional Services
  • Event Builder (EB) - If you purchase the Event Build service, the Event Builder will be your main point of contact throughout the process and will build your event website and registration to fit your organization's needs.
  • CrowdCompass Project Coordinator (PC) -  If you have purchased CrowdCompass, the CrowdCompass Project Coordinator is a resource assigned to the project during the build out of your CrowdCompass mobile app for your event.
  • Onsite Solutions Project Coordinator (PC) -  If you have purchased OnArrival 360, the Onsite Solutions Project Coordinator is a resource who will assist with coordinating onsite needs such as hardware, software, badge printing, and support for the duration of your event. 
On-Demand Resources
  • Cvent Community -  This is our central hub to help you maximize your Cvent success and should be your first line of defense for any assistance you need with the tool. Think of this as Cvent's "Google." In the Community you can access product trainings, browse educational content, and connect with your fellow Cvent customers and experts in the Forums.
  • Product Consultants (PC) - Have the deepest Cvent knowledge and make up our front-line support team. When you submit a case, open a chat, or call, a Product Consultant will be the one troubleshooting your issue or answering your question. They are available 24/7.

For more information on getting started with your Cvent account, reference the Customer Success Guide.

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Your Cvent Account Team is comprised of different types of people who offer different types of support for the Cvent products you've purchased. Here is a list of possible Account Team members:

Account Team
  • Account Manager (AM) - Ensures that you get the most value out of your account. They handle contract-related questions and requests for additional functionality. An Account Manager will also schedule review calls to gauge your satisfaction and success with Cvent.
  • Event Management Client Success Advisor (CSA) or Strategic Account Client Success Manager (CSM) -  A consultative resource who guides you through the implementation and setup of your first event launch. Client Success Advisors and Strategic Account Consultants are committed to understanding the specific needs of your organization in order to ensure success when using the Cvent platform. They are available by appointment only.
  • Cvent Supplier Network Client Success Advisor (CSA) - A consultative resource who can assist with training and best practices on creating, submitting, and responding to RFPs.
Professional Services
  • Event Builder (EB) - If you purchase the Event Build service, the Event Builder will be your main point of contact throughout the process and will build your event website and registration to fit your organization's needs.
  • CrowdCompass Project Coordinator (PC) -  If you have purchased CrowdCompass, the CrowdCompass Project Coordinator is a resource assigned to the project during the build out of your CrowdCompass mobile app for your event.
  • Onsite Solutions Project Coordinator (PC) -  If you have purchased OnArrival 360, the Onsite Solutions Project Coordinator is a resource who will assist with coordinating onsite needs such as hardware, software, badge printing, and support for the duration of your event. 
On-Demand Resources
  • Cvent Community -  This is our central hub to help you maximize your Cvent success and should be your first line of defense for any assistance you need with the tool. Think of this as Cvent's "Google." In the Community you can access product trainings, browse educational content, and connect with your fellow Cvent customers and experts in the Forums.
  • Product Consultants (PC) - Have the deepest Cvent knowledge and make up our front-line support team. When you submit a case, open a chat, or call, a Product Consultant will be the one troubleshooting your issue or answering your question. They are available 24/7.

For more information on getting started with your Cvent account, reference the Customer Success Guide.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Your Cvent Account Team is comprised of different types of people who offer different types of support for the Cvent products you've purchased. Here is a list of possible Account Team members:

Account Team
  • Account Manager (AM) - Ensures that you get the most value out of your account. They handle contract-related questions and requests for additional functionality. An Account Manager will also schedule review calls to gauge your satisfaction and success with Cvent.
  • Event Management Client Success Advisor (CSA) or Strategic Account Client Success Manager (CSM) -  A consultative resource who guides you through the implementation and setup of your first event launch. Client Success Advisors and Strategic Account Consultants are committed to understanding the specific needs of your organization in order to ensure success when using the Cvent platform. They are available by appointment only.
  • Cvent Supplier Network Client Success Advisor (CSA) - A consultative resource who can assist with training and best practices on creating, submitting, and responding to RFPs.
Professional Services
  • Event Builder (EB) - If you purchase the Event Build service, the Event Builder will be your main point of contact throughout the process and will build your event website and registration to fit your organization's needs.
  • CrowdCompass Project Coordinator (PC) -  If you have purchased CrowdCompass, the CrowdCompass Project Coordinator is a resource assigned to the project during the build out of your CrowdCompass mobile app for your event.
  • Onsite Solutions Project Coordinator (PC) -  If you have purchased OnArrival 360, the Onsite Solutions Project Coordinator is a resource who will assist with coordinating onsite needs such as hardware, software, badge printing, and support for the duration of your event. 
On-Demand Resources
  • Cvent Community -  This is our central hub to help you maximize your Cvent success and should be your first line of defense for any assistance you need with the tool. Think of this as Cvent's "Google." In the Community you can access product trainings, browse educational content, and connect with your fellow Cvent customers and experts in the Forums.
  • Product Consultants (PC) - Have the deepest Cvent knowledge and make up our front-line support team. When you submit a case, open a chat, or call, a Product Consultant will be the one troubleshooting your issue or answering your question. They are available 24/7.

For more information on getting started with your Cvent account, reference the Customer Success Guide.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Your Cvent Account Team is comprised of different types of people who offer different types of support for the Cvent products you've purchased. Here is a list of possible Account Team members:

Account Team
  • Account Manager (AM) - Ensures that you get the most value out of your account. They handle contract-related questions and requests for additional functionality. An Account Manager will also schedule review calls to gauge your satisfaction and success with Cvent.
  • Event Management Client Success Advisor (CSA) or Strategic Account Client Success Manager (CSM) -  A consultative resource who guides you through the implementation and setup of your first event launch. Client Success Advisors and Strategic Account Consultants are committed to understanding the specific needs of your organization in order to ensure success when using the Cvent platform. They are available by appointment only.
  • Cvent Supplier Network Client Success Advisor (CSA) - A consultative resource who can assist with training and best practices on creating, submitting, and responding to RFPs.
Professional Services
  • Event Builder (EB) - If you purchase the Event Build service, the Event Builder will be your main point of contact throughout the process and will build your event website and registration to fit your organization's needs.
  • CrowdCompass Project Coordinator (PC) -  If you have purchased CrowdCompass, the CrowdCompass Project Coordinator is a resource assigned to the project during the build out of your CrowdCompass mobile app for your event.
  • Onsite Solutions Project Coordinator (PC) -  If you have purchased OnArrival 360, the Onsite Solutions Project Coordinator is a resource who will assist with coordinating onsite needs such as hardware, software, badge printing, and support for the duration of your event. 
On-Demand Resources
  • Cvent Community -  This is our central hub to help you maximize your Cvent success and should be your first line of defense for any assistance you need with the tool. Think of this as Cvent's "Google." In the Community you can access product trainings, browse educational content, and connect with your fellow Cvent customers and experts in the Forums.
  • Product Consultants (PC) - Have the deepest Cvent knowledge and make up our front-line support team. When you submit a case, open a chat, or call, a Product Consultant will be the one troubleshooting your issue or answering your question. They are available 24/7.

For more information on getting started with your Cvent account, reference the Customer Success Guide.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
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Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Your Cvent Account Team is comprised of different types of people who offer different types of support for the Cvent products you've purchased. Here is a list of possible Account Team members:

Account Team
  • Account Manager (AM) - Ensures that you get the most value out of your account. They handle contract-related questions and requests for additional functionality. An Account Manager will also schedule review calls to gauge your satisfaction and success with Cvent.
  • Event Management Client Success Advisor (CSA) or Strategic Account Client Success Manager (CSM) -  A consultative resource who guides you through the implementation and setup of your first event launch. Client Success Advisors and Strategic Account Consultants are committed to understanding the specific needs of your organization in order to ensure success when using the Cvent platform. They are available by appointment only.
  • Cvent Supplier Network Client Success Advisor (CSA) - A consultative resource who can assist with training and best practices on creating, submitting, and responding to RFPs.
Professional Services
  • Event Builder (EB) - If you purchase the Event Build service, the Event Builder will be your main point of contact throughout the process and will build your event website and registration to fit your organization's needs.
  • CrowdCompass Project Coordinator (PC) -  If you have purchased CrowdCompass, the CrowdCompass Project Coordinator is a resource assigned to the project during the build out of your CrowdCompass mobile app for your event.
  • Onsite Solutions Project Coordinator (PC) -  If you have purchased OnArrival 360, the Onsite Solutions Project Coordinator is a resource who will assist with coordinating onsite needs such as hardware, software, badge printing, and support for the duration of your event. 
On-Demand Resources
  • Cvent Community -  This is our central hub to help you maximize your Cvent success and should be your first line of defense for any assistance you need with the tool. Think of this as Cvent's "Google." In the Community you can access product trainings, browse educational content, and connect with your fellow Cvent customers and experts in the Forums.
  • Product Consultants (PC) - Have the deepest Cvent knowledge and make up our front-line support team. When you submit a case, open a chat, or call, a Product Consultant will be the one troubleshooting your issue or answering your question. They are available 24/7.

For more information on getting started with your Cvent account, reference the Customer Success Guide.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.