Understanding CrowdCompass Security Settings

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We know that app security settings are not one size fits all. That's why we offer a variety of different options for you to mix and match on a per-event basis. Think of the CrowdCompass security options as two buckets, Privacy Settings and Account Types. When configuring your event settings, you'll make one selection from each bucket to customize the security experience for your event.

Privacy Settings
In the Privacy Settings section, found within the Event Privacy page of the EventCenter, your selection determines how attendees find your event within the app. Your options include:
 
  • Open Event Your event will be publicly accessible. Attendees can simply search for and download your event without any barriers to entry. Do not choose this option if your event includes sensitive content that requires additional security. If you see the "Create Event Password" button, your current selection is an Open Event.

Open Event
 
  • Password-Protected Event Anyone can search for and find your event, but only attendees with the event password can access it. 

Password-Protected Event
 
NOTE: Your event password must be a minimum of six characters and maximum of 25 characters, with at least one letter and one number. No special characters or spaces are allowed. Avoid common words like "annual," "conference," and "meeting" as well as your organization's name.
  • Hidden Event - Your event will not appear in the Event Directory and searching for it by name will not return any results. The event will only be visible to attendees when they enter the event password in the search bar. Choose this option if your event should not be publicly accessible, or requires the highest level of security. 

Hidden Event
 
For an additional layer of security, you can also require attendees to log in before they can download your event. This setting can be enabled whether you've selected an open, password-protected, or hidden event.
 
User-added image
Account Types
In the Account Types section, found within the Event Privacy page of the EventCenter, your selection determines who can log in to your event. Your options include:
 
  • Sign Up - Attendees can create their own profiles. Choose this option if you are not preloading attendees on your Invited Attendees list, or are expecting a large amount of walk-ins onsite. This setting should not be used for events with personalized agendas or group-based contentIf you are preloading attendees on your Invited Attendees list, keep in mind that attendees are not required to log in to the profile you've created for them and can use a different name or email to log in from the app. This means that a new profile is created every time Jennifer is feeling more like a "Jenny" or a "Jen" when she logs in.
 
NOTE: If your event is set to Invite Only and someone who is not on your Invited Attendees list tries to login, they will be given the option to "Contact event planner." If the attendee taps this text, all primary contacts for the event will receive a notification email. If your event is set to Sign Up, attendees who enter an incorrect verification code will be given the option to send the notification.

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