Cvent Support Hours and Toll-Free Numbers

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If you are onsite or have a time-sensitive issue, reference the hours and numbers below to get someone on the phone. Otherwise, feel free to open a case and we’ll get back to you within 24 hours.
 

Customer Support Hours
Our Support team's phone availability varies based on product. Hours of operation for each team include:

  • Business Transient - Sunday 7pm - Friday 6pm ET
  • CrowdCompass -  24/7
  • Cvent Supplier Network - Sunday 9pm - Friday 9pm ET
  • eCommerce and HTML - Sunday 9pm - Friday 9pm ET 
  • eMarketing - Sunday 9pm - Friday 9pm ET
  • Event Management - 24/7 
  • Inquisium - Sunday 9pm - Friday 9pm ET
  • Lanyon Group - 24/7
  • Lanyon Meetings - 24/7
  • Onsite Solutions - 24/7
  • Passkey - 24/7
  • QuickMobile - 24/7
 

Toll-Free Phone Numbers
If your country does not appear on the list below, feel free to open a case and we’ll get back to you within 24 hours.

  • U.S. & Canada - 866.318.4357
  • Australia - 1800.502.472
  • Australia (Mobile): +61 2 8294 2256
  • Belgium - 0800.705.70
  • Brazil - 0800.892.4335
  • France - 0800-903-763
  • Germany - 0800.1.810.555
  • Germany (Mobile) - 069.77044670
  • Hong Kong - 800.96.1314
  • India - 000.800.050.2154 (preferred), 0008.001.008.934 (alternate)
  • Ireland - 1.800.938.220
  • Italy -  +39 800 790 026
  • Japan (KDD) - 0066.33.821801
  • Netherlands - 800.023.1102
  • New Zealand - 0800.441.350
  • Singapore - 800.1301.974
  • South Africa - 0800.998.866
  • Spain - 900.948.795
  • Switzerland - 0800.838.410
  • UK - 0808.234.4543
 

Navigating the Cvent Phone Options
Which product are you using? Once you have Cvent Support on the line, be sure to access the right Support desk. Options include:

  • Dial 0 for Training & Certification
  • Dial 1 for Events
  • Dial 2 for RFPs, Venue Selection, or the Supplier Network
  • Dial 3 for CrowdCompass
  • Dial 4 for OnArrival, Event in a Box, SocialWall, or LeadCapture
  • Dial 5 for Abstract Management or Appointments
  • Dial 6 for Inquisium or eMarketing
  • Dial 7 for Lanyon products
  • Dial 8 for QuickMobile

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