Cvent Support Hours and Toll-Free Numbers

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If you are onsite or have a time-sensitive issue, reference the hours and numbers below to get someone on the phone. Otherwise, feel free to open a case and we’ll get back to you within 24 hours.
 

Customer Support Hours
Our Support team's phone availability varies based on product. Hours of operation for each team include:

  • Business Transient: Sunday 7pm - Friday 6pm ET
  • CrowdCompass: 24/7
  • Cvent Supplier Network: Sunday 9pm - Friday 9pm ET
  • eCommerce and HTML: Sunday 9pm - Friday 9pm ET 
  • eMarketing: Sunday 9pm - Friday 9pm ET
  • Event Management: 24/7 
  • Onsite Solutions: 24/7
  • Passkey: Sunday 9pm - Friday 9pm ET
  • Social Tables: Monday 9 am - Friday 10 pm ET
  • Studio: 24/7
  • Survey: Sunday 9pm - Friday 9pm ET
  • Virtual Attendee Hub: 24/7
  • Wedding Spot: Sunday 12 pm - Friday 9 pm ET
 

Toll-Free Phone Numbers
If your country does not appear on the list below, feel free to open a case and we’ll get back to you within 24 hours.

  • U.S. & Canada: 866.318.4357
  • Australia: 1800.502.472
  • Australia (Mobile): +61 2 8294 2256
  • Belgium: 0800.705.70
  • Brazil: 0800.892.4335
  • France: 0800-903-763
  • Germany: 0800.1.810.555
  • Germany (Mobile): 069.77044670
  • Hong Kong: 800.96.1314
  • India: 000.800.050.2154
  • Indonesia: 0780.3321.8271
  • Ireland: 1.800.938.220
  • Italy: +39 800.715.023
  • Japan (KDD): 0066.33.821801
  • Netherlands: 0800.023.1102
  • New Zealand: 0800.441.350
  • New Zealand (Mobile): 09.887.9218
  • Portugal: +351 800.181.489
  • Singapore: 800.1301.974
  • South Africa: 0800.998.866
  • Spain: 900.948.795
  • Switzerland: 0800.838.410
  • UAE: 8000.120.007
  • UK: 0808.234.4543
 

Navigating the Phone Options
Which product are you using? Once you've dialed, be sure to access the right Support desk. Options include:

Dial 1 for Event Cloud

 

  • Dial 1 for Events
  • Dial 2 for Attendee Hub
  • Dial 3 for CrowdCompass
  • Dial 4 for Studio
  • Dial 5 for Abstract Management or Appointments
  • Dial 6 for Survey or eMarketing
  • Dial 7 for OnArrival, Event in a Box, SocialWall, or LeadCapture

Dial 2 for Supplier and Venue Solutions
 
  • Dial 1 for RFPs, Venue Selection, or the Supplier Network
  • Dial 2 for Passkey
  • Dial 3 for Business Transient
  • Dial 4 for Social Tables
  • Dial 5 for Wedding Spot

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