Requesting Badge Kit Support for Universal LeadCapture

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Universal LeadCapture events require badge configuration, which means you'll need to request assistance from Cvent to ensure that your badges are read properly onsite.

Most providers offer a badge kit, which includes instructions that allow Cvent to configure Universal LeadCapture to read a badge's information. As a result, you can scan the attendees' badges using LeadCapture to transcribe the attendee's contact information as a lead. For those providers who do not offer this kit, or that are not yet supported, you will still be able to scan attendees' badges and collect their contact information as a lead via post-event reconciliation.

Follow these steps to request your badge kit to be configured with Universal LeadCapture (even if you're using post-event reconciliation):


1 Access your event's Exhibitor Management settings in Flex. Go to your Flex event. Hover over Website & Registration and, under Onsite, click Exhibitor Management.

Or, access your event's Exhibitor's Management settings in Onsite Solutions. Log in to your Onsite Solutions account. Select your event, then click Exhibitors from the left-hand navigation. The Exhibitors tab opens by default. Click the neighboring tab, Exhibitor Settings.


2 Request support. In Exhibitor Management, click Exhibitor Settings. Then, in the Universal LeadCapture Badge Support section, click Request Support.
 

Request Support


3 Enter your company information. Your first name, last name, and email address should already be filled in, so add your company and phone number.
 

Support Request Form

 

4 Select your BadgeKit provider and LeadCapture license type. In the Device Information section, select your provider from the BadgeKit providers dropdown. If your provider is not listed, select Other, then enter the badge kit name.

From the LeadCapture license type dropdown, select your license type: Rental Device or Bring your own device.

 

Device Information


Click Submit. Your request will be sent to Cvent and you will receive an email confirmation. Your Cvent Trade Show Solutions Specialist will contact you with the next steps.
 

NOTE: What's next? Using Exhibitor Management to add onsite staff and licenses.

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