Introducing Our New User Experience

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Review this article to learn what the New Experience is, what products it applies to, and how you can opt-in within your Cvent account.

Why change things?

Our new design experience updates the look and feel of almost all our core products. By unifying the visuals and navigation across our applications, it is meant to make Cvent products easier to learn and use. The accompanying design standards also help us develop and release new features faster.


What's moved in my account?
In addition to the new look of our products, you'll also follow new navigation steps within your Cvent account. The previous Solutions dropdown has been transitioned into a new button, found in the top-right corner.
 
App Switcher

You can use the menus in the top toolbar to access your events list, calendar, meeting requests, and reports. Click the Magnifying Glass Icon icon to open the search bar, or the additional icons on the right to navigate to:
 
  • Recent Items - Click the Recent Items Icon icon to quickly access events or pages you recently viewed.
  • Help & Support - Click the Question Icon icon to access our Knowledge Base, or the home page of the Cvent Community
  • User Utilities - Click the Profile Icon icon to access your profile or log out.
  
User-added image


Once you navigate into a product, you'll notice the menu has been removed from the top. Your main menu will now be accessible from the left-hand side of the page. You'll also notice some of the menu options have changed. 

We've also changed a few feature locations to be more intuitive moving forward. These include:
  • Discounts - Find event-specific discounts in Registration > Pricing > Discounts. This feature is automatically activated when you enable Pricing in your event.
  • Credits - Add credits to your event in General > Event Settings > Credits
  • Hotel and Air - Manage air requests, update air actuals, and update hotel requests under Attendees. Hotel and Air is activated by adding the Travel feature under General > Event Features
  • Speaker Resource Center - All actions related to speakers have been consolidated under the Speakers tab. Find the speaker resource center site in Speakers > Site Designer. Set tasks and approve speaker changes under Speakers > Speaker Resources. If speaker resource center is activated in your account, it will be automatically added to your event when you add the Speakers feature.
  • Attendee Information - Add and import invitees, update registration status, and update participation in Attendees > Attendee List. All actions related to updating an attendee record have been consolidated into the Attendees tab of the left-hand navigation menu.
  • Planner Alerts - Find planner alerts in Email > Planner Alerts
 

What's changed in my event?
Once your account has the New Experience fully enabled, you can take advantage of the following improvements:

Solutions and Features
 
Solutions are Cvent products that can be incorporated into your New Experience event, such as Registration or OnArrival. Features are different functions you can enable in addition to solutions for each event, such as the Event Website or Speakers. Follow these steps to add solutions and features to your event. 

User-added image

 
Not familiar with a certain solution or feature? Click Learn more under the description for an explanation.


    Launching features separately
    In the New Experience, Event Status is independent of Feature Status, which lists the features you're using for your event and indicates if they are currently live for attendees to access. Features can be made active individually within the New Experience, allowing you to open registration after you launch the website, if desired.


    How can I try the New Experience?
    You can opt-in to try the New Experience's visual refresh at any time without changing the event functionality. After logging in to your Cvent account, look for the grey banner at the top of the page. Then click Switch now

    Switch Now
     
    NOTE: Don't see the opt-in banner? Reach out to your Account Team.


    To complete the setup, some back-end settings need to be updated for your account as a whole. You must reach out to your Account Team to get the New Experience fully enabled. 


    FAQs

    Find a list of commonly-asked questions here:

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