Setting Up the Feedback Survey in Classic

  • 1
  • 2
  • 3
  • 4
  • 5
Know for certain your hard work met attendees' expectations with the Feedback Survey. This customizable online questionnaire allows your registrants to respond to the questions you want answered. Find out if the speaker was as engaging as advertised, if exhibitors felt their booth location was worth the investment, or if attendees plan on returning next year. Whatever you discover can be used to make future events even better.

 
NOTE: The Feedback Survey is available to all registrants and anyone marked as an event participant once the event reaches Completed status. Also, these instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

1 Activate the feedback feature. Select your event. Hover over Event Details and, under General, click Event Configuration. Click Edit.

Scroll down and check the box beside "Feedback Surveys" in the Registration Process section. There are two options. You can change your selection later, but keep in mind that responses for each are tracked in separate reports and cannot be combined.
  • Event Feedback (New) - Ideal for use with OnArrival, check-ins are synced automatically. Questions appear one per page and can only be answered once. You must go to Website & Registration > Feedback Survey > Reporting 
    to see responses. They won't show in the invitee's record.

If you select Standard Feedback, click Save and keep reading. If you chose Event Feedback (New), follow these instructions instead.

2 Access the Feedback Survey page. Begin by selecting your event. Hover over Website & Registration and, under Surveys, select Feedback Survey.

3 Add questions. The General Questions tab opens by default. These are questions you want to ask everyone after the event. The neighboring tabs are where you'll create questions specific to an admission item or session, which only appear to the registrants who signed up for them.

Hover over the options on the left to see examples of what each question type looks like. Then, choose one by clicking  User-added image.

 
User-added image

When the pop-up appears, enter the question details. Options will vary depending on the selected question type.

Once you're done, click Save.


You can reorder your question by grabbing the header to the left of the question text and dragging it to where you want it to appear.

4 Add design elements, if necessary. In the Question Tools sidebar, click [+] next to Design Elements to expand the options.

 
User-added image
Hover over the options for a preview. Click User-added image to add one. When the pop-up appears, enter text and edit the settings.

Click Save when you're done.
Using the HTML Editor? Be sure to save on the original page as well.

5 Edit the Page Setup, if desired. If you'd like to alter some of the page content that appears before and after your survey, like the instructions text or the thank you page, click the Page Setup tab, then click Edit.

Under the Basic Settings header you can choose a custom title for the window and page of your feedback survey. You can also choose if registrants are allowed to take the survey before the event ends.

You can edit the Feedback Page Introduction and Thank You pages by clicking Edit Section next to their respective text boxes.


 
NOTE: You can also send a thank you email, which is a good place to include certificates via data tag, if you're offering them. Simply select Registrants who completed the feedback survey from the Audience dropdown in Step 1 of the email wizard. 

If you'd like to see what your survey looks like to your registrants, click Preview.

6 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email.
 

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Know for certain your hard work met attendees' expectations with the Feedback Survey. This customizable online questionnaire allows your registrants to respond to the questions you want answered. Find out if the speaker was as engaging as advertised, if exhibitors felt their booth location was worth the investment, or if attendees plan on returning next year. Whatever you discover can be used to make future events even better.

 
NOTE: The Feedback Survey is available to all registrants and anyone marked as an event participant once the event reaches Completed status. Also, these instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

1 Activate the feedback feature. Select your event. Hover over Event Details and, under General, click Event Configuration. Click Edit.

Scroll down and check the box beside "Feedback Surveys" in the Registration Process section. There are two options. You can change your selection later, but keep in mind that responses for each are tracked in separate reports and cannot be combined.
  • Event Feedback (New) - Ideal for use with OnArrival, check-ins are synced automatically. Questions appear one per page and can only be answered once. You must go to Website & Registration > Feedback Survey > Reporting 
    to see responses. They won't show in the invitee's record.

If you select Standard Feedback, click Save and keep reading. If you chose Event Feedback (New), follow these instructions instead.

2 Access the Feedback Survey page. Begin by selecting your event. Hover over Website & Registration and, under Surveys, select Feedback Survey.

3 Add questions. The General Questions tab opens by default. These are questions you want to ask everyone after the event. The neighboring tabs are where you'll create questions specific to an admission item or session, which only appear to the registrants who signed up for them.

Hover over the options on the left to see examples of what each question type looks like. Then, choose one by clicking  User-added image.

 
User-added image

When the pop-up appears, enter the question details. Options will vary depending on the selected question type.

Once you're done, click Save.


You can reorder your question by grabbing the header to the left of the question text and dragging it to where you want it to appear.

4 Add design elements, if necessary. In the Question Tools sidebar, click [+] next to Design Elements to expand the options.

 
User-added image
Hover over the options for a preview. Click User-added image to add one. When the pop-up appears, enter text and edit the settings.

Click Save when you're done.
Using the HTML Editor? Be sure to save on the original page as well.

5 Edit the Page Setup, if desired. If you'd like to alter some of the page content that appears before and after your survey, like the instructions text or the thank you page, click the Page Setup tab, then click Edit.

Under the Basic Settings header you can choose a custom title for the window and page of your feedback survey. You can also choose if registrants are allowed to take the survey before the event ends.

You can edit the Feedback Page Introduction and Thank You pages by clicking Edit Section next to their respective text boxes.


 
NOTE: You can also send a thank you email, which is a good place to include certificates via data tag, if you're offering them. Simply select Registrants who completed the feedback survey from the Audience dropdown in Step 1 of the email wizard. 

If you'd like to see what your survey looks like to your registrants, click Preview.

6 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email.
 

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Know for certain your hard work met attendees' expectations with the Feedback Survey. This customizable online questionnaire allows your registrants to respond to the questions you want answered. Find out if the speaker was as engaging as advertised, if exhibitors felt their booth location was worth the investment, or if attendees plan on returning next year. Whatever you discover can be used to make future events even better.

 
NOTE: The Feedback Survey is available to all registrants and anyone marked as an event participant once the event reaches Completed status. Also, these instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

1 Activate the feedback feature. Select your event. Hover over Event Details and, under General, click Event Configuration. Click Edit.

Scroll down and check the box beside "Feedback Surveys" in the Registration Process section. There are two options. You can change your selection later, but keep in mind that responses for each are tracked in separate reports and cannot be combined.
  • Event Feedback (New) - Ideal for use with OnArrival, check-ins are synced automatically. Questions appear one per page and can only be answered once. You must go to Website & Registration > Feedback Survey > Reporting 
    to see responses. They won't show in the invitee's record.

If you select Standard Feedback, click Save and keep reading. If you chose Event Feedback (New), follow these instructions instead.

2 Access the Feedback Survey page. Begin by selecting your event. Hover over Website & Registration and, under Surveys, select Feedback Survey.

3 Add questions. The General Questions tab opens by default. These are questions you want to ask everyone after the event. The neighboring tabs are where you'll create questions specific to an admission item or session, which only appear to the registrants who signed up for them.

Hover over the options on the left to see examples of what each question type looks like. Then, choose one by clicking  User-added image.

 
User-added image

When the pop-up appears, enter the question details. Options will vary depending on the selected question type.

Once you're done, click Save.


You can reorder your question by grabbing the header to the left of the question text and dragging it to where you want it to appear.

4 Add design elements, if necessary. In the Question Tools sidebar, click [+] next to Design Elements to expand the options.

 
User-added image
Hover over the options for a preview. Click User-added image to add one. When the pop-up appears, enter text and edit the settings.

Click Save when you're done.
Using the HTML Editor? Be sure to save on the original page as well.

5 Edit the Page Setup, if desired. If you'd like to alter some of the page content that appears before and after your survey, like the instructions text or the thank you page, click the Page Setup tab, then click Edit.

Under the Basic Settings header you can choose a custom title for the window and page of your feedback survey. You can also choose if registrants are allowed to take the survey before the event ends.

You can edit the Feedback Page Introduction and Thank You pages by clicking Edit Section next to their respective text boxes.


 
NOTE: You can also send a thank you email, which is a good place to include certificates via data tag, if you're offering them. Simply select Registrants who completed the feedback survey from the Audience dropdown in Step 1 of the email wizard. 

If you'd like to see what your survey looks like to your registrants, click Preview.

6 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email.
 

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Know for certain your hard work met attendees' expectations with the Feedback Survey. This customizable online questionnaire allows your registrants to respond to the questions you want answered. Find out if the speaker was as engaging as advertised, if exhibitors felt their booth location was worth the investment, or if attendees plan on returning next year. Whatever you discover can be used to make future events even better.

 
NOTE: The Feedback Survey is available to all registrants and anyone marked as an event participant once the event reaches Completed status. Also, these instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

1 Activate the feedback feature. Select your event. Hover over Event Details and, under General, click Event Configuration. Click Edit.

Scroll down and check the box beside "Feedback Surveys" in the Registration Process section. There are two options. You can change your selection later, but keep in mind that responses for each are tracked in separate reports and cannot be combined.
  • Event Feedback (New) - Ideal for use with OnArrival, check-ins are synced automatically. Questions appear one per page and can only be answered once. You must go to Website & Registration > Feedback Survey > Reporting 
    to see responses. They won't show in the invitee's record.

If you select Standard Feedback, click Save and keep reading. If you chose Event Feedback (New), follow these instructions instead.

2 Access the Feedback Survey page. Begin by selecting your event. Hover over Website & Registration and, under Surveys, select Feedback Survey.

3 Add questions. The General Questions tab opens by default. These are questions you want to ask everyone after the event. The neighboring tabs are where you'll create questions specific to an admission item or session, which only appear to the registrants who signed up for them.

Hover over the options on the left to see examples of what each question type looks like. Then, choose one by clicking  User-added image.

 
User-added image

When the pop-up appears, enter the question details. Options will vary depending on the selected question type.

Once you're done, click Save.


You can reorder your question by grabbing the header to the left of the question text and dragging it to where you want it to appear.

4 Add design elements, if necessary. In the Question Tools sidebar, click [+] next to Design Elements to expand the options.

 
User-added image
Hover over the options for a preview. Click User-added image to add one. When the pop-up appears, enter text and edit the settings.

Click Save when you're done.
Using the HTML Editor? Be sure to save on the original page as well.

5 Edit the Page Setup, if desired. If you'd like to alter some of the page content that appears before and after your survey, like the instructions text or the thank you page, click the Page Setup tab, then click Edit.

Under the Basic Settings header you can choose a custom title for the window and page of your feedback survey. You can also choose if registrants are allowed to take the survey before the event ends.

You can edit the Feedback Page Introduction and Thank You pages by clicking Edit Section next to their respective text boxes.


 
NOTE: You can also send a thank you email, which is a good place to include certificates via data tag, if you're offering them. Simply select Registrants who completed the feedback survey from the Audience dropdown in Step 1 of the email wizard. 

If you'd like to see what your survey looks like to your registrants, click Preview.

6 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email.
 

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Know for certain your hard work met attendees' expectations with the Feedback Survey. This customizable online questionnaire allows your registrants to respond to the questions you want answered. Find out if the speaker was as engaging as advertised, if exhibitors felt their booth location was worth the investment, or if attendees plan on returning next year. Whatever you discover can be used to make future events even better.

 
NOTE: The Feedback Survey is available to all registrants and anyone marked as an event participant once the event reaches Completed status. Also, these instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

1 Activate the feedback feature. Select your event. Hover over Event Details and, under General, click Event Configuration. Click Edit.

Scroll down and check the box beside "Feedback Surveys" in the Registration Process section. There are two options. You can change your selection later, but keep in mind that responses for each are tracked in separate reports and cannot be combined.
  • Event Feedback (New) - Ideal for use with OnArrival, check-ins are synced automatically. Questions appear one per page and can only be answered once. You must go to Website & Registration > Feedback Survey > Reporting 
    to see responses. They won't show in the invitee's record.

If you select Standard Feedback, click Save and keep reading. If you chose Event Feedback (New), follow these instructions instead.

2 Access the Feedback Survey page. Begin by selecting your event. Hover over Website & Registration and, under Surveys, select Feedback Survey.

3 Add questions. The General Questions tab opens by default. These are questions you want to ask everyone after the event. The neighboring tabs are where you'll create questions specific to an admission item or session, which only appear to the registrants who signed up for them.

Hover over the options on the left to see examples of what each question type looks like. Then, choose one by clicking  User-added image.

 
User-added image

When the pop-up appears, enter the question details. Options will vary depending on the selected question type.

Once you're done, click Save.


You can reorder your question by grabbing the header to the left of the question text and dragging it to where you want it to appear.

4 Add design elements, if necessary. In the Question Tools sidebar, click [+] next to Design Elements to expand the options.

 
User-added image
Hover over the options for a preview. Click User-added image to add one. When the pop-up appears, enter text and edit the settings.

Click Save when you're done.
Using the HTML Editor? Be sure to save on the original page as well.

5 Edit the Page Setup, if desired. If you'd like to alter some of the page content that appears before and after your survey, like the instructions text or the thank you page, click the Page Setup tab, then click Edit.

Under the Basic Settings header you can choose a custom title for the window and page of your feedback survey. You can also choose if registrants are allowed to take the survey before the event ends.

You can edit the Feedback Page Introduction and Thank You pages by clicking Edit Section next to their respective text boxes.


 
NOTE: You can also send a thank you email, which is a good place to include certificates via data tag, if you're offering them. Simply select Registrants who completed the feedback survey from the Audience dropdown in Step 1 of the email wizard. 

If you'd like to see what your survey looks like to your registrants, click Preview.

6 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email.
 

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Know for certain your hard work met attendees' expectations with the Feedback Survey. This customizable online questionnaire allows your registrants to respond to the questions you want answered. Find out if the speaker was as engaging as advertised, if exhibitors felt their booth location was worth the investment, or if attendees plan on returning next year. Whatever you discover can be used to make future events even better.

 
NOTE: The Feedback Survey is available to all registrants and anyone marked as an event participant once the event reaches Completed status. Also, these instructions are for Classic events. If you’re creating a Flex event, reference this article instead.

1 Activate the feedback feature. Select your event. Hover over Event Details and, under General, click Event Configuration. Click Edit.

Scroll down and check the box beside "Feedback Surveys" in the Registration Process section. There are two options. You can change your selection later, but keep in mind that responses for each are tracked in separate reports and cannot be combined.
  • Event Feedback (New) - Ideal for use with OnArrival, check-ins are synced automatically. Questions appear one per page and can only be answered once. You must go to Website & Registration > Feedback Survey > Reporting 
    to see responses. They won't show in the invitee's record.

If you select Standard Feedback, click Save and keep reading. If you chose Event Feedback (New), follow these instructions instead.

2 Access the Feedback Survey page. Begin by selecting your event. Hover over Website & Registration and, under Surveys, select Feedback Survey.

3 Add questions. The General Questions tab opens by default. These are questions you want to ask everyone after the event. The neighboring tabs are where you'll create questions specific to an admission item or session, which only appear to the registrants who signed up for them.

Hover over the options on the left to see examples of what each question type looks like. Then, choose one by clicking  User-added image.

 
User-added image

When the pop-up appears, enter the question details. Options will vary depending on the selected question type.

Once you're done, click Save.


You can reorder your question by grabbing the header to the left of the question text and dragging it to where you want it to appear.

4 Add design elements, if necessary. In the Question Tools sidebar, click [+] next to Design Elements to expand the options.

 
User-added image
Hover over the options for a preview. Click User-added image to add one. When the pop-up appears, enter text and edit the settings.

Click Save when you're done.
Using the HTML Editor? Be sure to save on the original page as well.

5 Edit the Page Setup, if desired. If you'd like to alter some of the page content that appears before and after your survey, like the instructions text or the thank you page, click the Page Setup tab, then click Edit.

Under the Basic Settings header you can choose a custom title for the window and page of your feedback survey. You can also choose if registrants are allowed to take the survey before the event ends.

You can edit the Feedback Page Introduction and Thank You pages by clicking Edit Section next to their respective text boxes.


 
NOTE: You can also send a thank you email, which is a good place to include certificates via data tag, if you're offering them. Simply select Registrants who completed the feedback survey from the Audience dropdown in Step 1 of the email wizard. 

If you'd like to see what your survey looks like to your registrants, click Preview.

6 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email.
 

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.