Adding Service Fees

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Service fees allow you to charge registrants for situational costs, such as a 2% processing fee for credit cards or a $5 convenience fee for registering guests. The fees display at the end of registration and appear in all payment records.
 
NOTE: Discounts cannot be applied to service fees, but taxes can.

1 Access the Service Fees page. Begin by selecting your event. Hover over Event Details and, under Pricing, click Service Fees.

2 Add a service fee. Click Create Service Fee
Give the fee a name for your reference and ensure that Yes is selected next to Active.

If you want registrants who cancel to get this money back, click Yes next to Refundable.

Determine the conditions for this fee:
 
  • Who they are charges invitees, their guests, or both.
  • How they pay charges a fee for processing specific credit cards or any other form of payment.

Determine how the fee will be calculated, then enter the value in the Amount or Percentage textbox. If this fee is determined by how the registrant pays, and is percentage-based, choose whether it applies to their subtotal or everything including taxes (Payment Amount) from the options that appear.
 
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Scroll down and check the boxes next to the registration types you want to receive this fee.
 
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Once you're done, click Save.

Fees based on who the invitee is appear at the end of registration in the order summary, assuming the registrant met your conditions.
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If you based the fee on how they pay, a link appears above the payment options, detailing the fee in a pop-up. 
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All service fees display as line items on confirmation, payment, and refund pages as well as in financial reports.
 
NOTE: The service fee displays by default on the Confirmation page in Classic events. Turn it off in Website & Registration > Registration Pages > Confirmation in the Additional Fees section.

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