Setting Up Your Event's Waitlist

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Popularity is such a burden. Luckily, you have Cvent. Should your event close (due to manually closing registration, reaching overall capacity, reaching optional item capacity, or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions.
 
NOTE: These instructions are for Classic events. If you're creating a Flex event, reference this article instead.

1 Activate the waitlist. Begin by selecting your event. Hover over Event Details and, under General, click Event Configuration. Click Edit. Scroll down to the Website & Registration section and, under Registration Process, check the box beside Event Waitlist.
 
User-added image

Click Save.

2 Establish what information the Waitlist page should collect. Hover over Website & Registration and, under Registration, click Registration Settings. If you have multiple registration paths, click one. 

Click Edit.
 
Scroll down to the Waitlist section
. Invitees will always be asked for their name and email address, but you can further customize which fields are visible, hidden, required, or read-only by using the dropdowns in the Display Setting column.
 
Click Save.

 
NOTE: Not seeing the field you need? Click the Contact Fields tab, then Add Field....

3 Add custom content. Hover over Website & Registration and, under Registration, click Registration Pages. Scroll down and click the Waitlisted page.
 
Modify the default instructions by clicking  User-added image Edit Section to the right of the Instructions header. Toggle the Display button on or off. Click  User-added image Edit Section next to the Waitlist header to rename it, or add text below it.

 
User-added image
 
Once you're done, click OK, then Save.
 
NOTE: Have multiple registration paths? You will need to repeat these steps for each one. Invitees who register through a generic weblink will see the waitlist page for the default registration path.

4 Customize the Waitlist Notification email. The Waitlist Notification email is used to alert invitees when a spot has opened up for the event. To set it up, hover over Promotion & Communication and, under Email, click Event Emails. If applicable, select an invitation list from the dropdown.

Under Pre-Event Emails, click Waitlist Notification.

Click Edit, and switch Active to Yes.

Under Send Settings, determine whether the email will be sent by you or automatically when a spot opens up. The notification automatically sends once you increase the event's capacity or move the registration deadline.

If manually sending, you'll need to set up an alert that lets you know when a spot opens up. If automatically sending, choose how long a waitlisted invitee has to register for the event before the email is sent to the next invitee on the waitlist. When the second email is sent, it becomes a race. Both waitlisted invitees will be able to register, but only the first to do so will be added to the event.

User-added image
 
Prioritize how the email will send. Your options include:
 
  • Waitlisted date - The first person to be sent the email will be the first person that signed up for the waitlist, then the second, and so on.
  • Contact type in the address book, then waitlisted date - The first person to be sent the email will be determined by contact type as well as when they signed up. Reorder your contact types by clicking and dragging the arrows under the Reorder column.
  • Invitation list, then waitlisted date - The first person to be sent the email will be determined by which invitation list they are in as well as when they signed up. Reorder your invitation lists by clicking and dragging the arrows under the Reorder column.
 
Once you're done, click Save.

Click the neighboring tab, Content, then Edit. Customize the email using the HTML Editor.

 
NOTE: If you have multiple invitation lists, the other lists' send settings will automatically update when you click Save.

Don't forget to Save.

5 Automatically email invitees added to waitlist, if necessary. Want to email your invitees automatically when they're added to the waitlist? Click Close, then Create Email. In the Send Settings section, select Waitlisted Invitees from the Audience dropdown. Switch "Send this email" to When an invitee is waitlisted. Continue customizing your email.
 

6 Add an alert, if necessary. Want to make sure you know who still wants in? Add the right email alert and you'll be notified every time someone signs up for the waitlist.
 
Hover over Promotion & Communication and, under Alerts, click Planner Alerts. Click Create Alert.
 

Set up the alert, making sure to select Registration from the first dropdown and Registration Waitlisted from the second in the first step.

 

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  • 1
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Popularity is such a burden. Luckily, you have Cvent. Should your event close (due to manually closing registration, reaching overall capacity, reaching optional item capacity, or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions.
 
NOTE: These instructions are for Classic events. If you're creating a Flex event, reference this article instead.

1 Activate the waitlist. Begin by selecting your event. Hover over Event Details and, under General, click Event Configuration. Click Edit. Scroll down to the Website & Registration section and, under Registration Process, check the box beside Event Waitlist.
 
User-added image

Click Save.

2 Establish what information the Waitlist page should collect. Hover over Website & Registration and, under Registration, click Registration Settings. If you have multiple registration paths, click one. 

Click Edit.
 
Scroll down to the Waitlist section
. Invitees will always be asked for their name and email address, but you can further customize which fields are visible, hidden, required, or read-only by using the dropdowns in the Display Setting column.
 
Click Save.

 
NOTE: Not seeing the field you need? Click the Contact Fields tab, then Add Field....

3 Add custom content. Hover over Website & Registration and, under Registration, click Registration Pages. Scroll down and click the Waitlisted page.
 
Modify the default instructions by clicking  User-added image Edit Section to the right of the Instructions header. Toggle the Display button on or off. Click  User-added image Edit Section next to the Waitlist header to rename it, or add text below it.

 
User-added image
 
Once you're done, click OK, then Save.
 
NOTE: Have multiple registration paths? You will need to repeat these steps for each one. Invitees who register through a generic weblink will see the waitlist page for the default registration path.

4 Customize the Waitlist Notification email. The Waitlist Notification email is used to alert invitees when a spot has opened up for the event. To set it up, hover over Promotion & Communication and, under Email, click Event Emails. If applicable, select an invitation list from the dropdown.

Under Pre-Event Emails, click Waitlist Notification.

Click Edit, and switch Active to Yes.

Under Send Settings, determine whether the email will be sent by you or automatically when a spot opens up. The notification automatically sends once you increase the event's capacity or move the registration deadline.

If manually sending, you'll need to set up an alert that lets you know when a spot opens up. If automatically sending, choose how long a waitlisted invitee has to register for the event before the email is sent to the next invitee on the waitlist. When the second email is sent, it becomes a race. Both waitlisted invitees will be able to register, but only the first to do so will be added to the event.

User-added image
 
Prioritize how the email will send. Your options include:
 
  • Waitlisted date - The first person to be sent the email will be the first person that signed up for the waitlist, then the second, and so on.
  • Contact type in the address book, then waitlisted date - The first person to be sent the email will be determined by contact type as well as when they signed up. Reorder your contact types by clicking and dragging the arrows under the Reorder column.
  • Invitation list, then waitlisted date - The first person to be sent the email will be determined by which invitation list they are in as well as when they signed up. Reorder your invitation lists by clicking and dragging the arrows under the Reorder column.
 
Once you're done, click Save.

Click the neighboring tab, Content, then Edit. Customize the email using the HTML Editor.

 
NOTE: If you have multiple invitation lists, the other lists' send settings will automatically update when you click Save.

Don't forget to Save.

5 Automatically email invitees added to waitlist, if necessary. Want to email your invitees automatically when they're added to the waitlist? Click Close, then Create Email. In the Send Settings section, select Waitlisted Invitees from the Audience dropdown. Switch "Send this email" to When an invitee is waitlisted. Continue customizing your email.
 

6 Add an alert, if necessary. Want to make sure you know who still wants in? Add the right email alert and you'll be notified every time someone signs up for the waitlist.
 
Hover over Promotion & Communication and, under Alerts, click Planner Alerts. Click Create Alert.
 

Set up the alert, making sure to select Registration from the first dropdown and Registration Waitlisted from the second in the first step.

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
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Popularity is such a burden. Luckily, you have Cvent. Should your event close (due to manually closing registration, reaching overall capacity, reaching optional item capacity, or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions.
 
NOTE: These instructions are for Classic events. If you're creating a Flex event, reference this article instead.

1 Activate the waitlist. Begin by selecting your event. Hover over Event Details and, under General, click Event Configuration. Click Edit. Scroll down to the Website & Registration section and, under Registration Process, check the box beside Event Waitlist.
 
User-added image

Click Save.

2 Establish what information the Waitlist page should collect. Hover over Website & Registration and, under Registration, click Registration Settings. If you have multiple registration paths, click one. 

Click Edit.
 
Scroll down to the Waitlist section
. Invitees will always be asked for their name and email address, but you can further customize which fields are visible, hidden, required, or read-only by using the dropdowns in the Display Setting column.
 
Click Save.

 
NOTE: Not seeing the field you need? Click the Contact Fields tab, then Add Field....

3 Add custom content. Hover over Website & Registration and, under Registration, click Registration Pages. Scroll down and click the Waitlisted page.
 
Modify the default instructions by clicking  User-added image Edit Section to the right of the Instructions header. Toggle the Display button on or off. Click  User-added image Edit Section next to the Waitlist header to rename it, or add text below it.

 
User-added image
 
Once you're done, click OK, then Save.
 
NOTE: Have multiple registration paths? You will need to repeat these steps for each one. Invitees who register through a generic weblink will see the waitlist page for the default registration path.

4 Customize the Waitlist Notification email. The Waitlist Notification email is used to alert invitees when a spot has opened up for the event. To set it up, hover over Promotion & Communication and, under Email, click Event Emails. If applicable, select an invitation list from the dropdown.

Under Pre-Event Emails, click Waitlist Notification.

Click Edit, and switch Active to Yes.

Under Send Settings, determine whether the email will be sent by you or automatically when a spot opens up. The notification automatically sends once you increase the event's capacity or move the registration deadline.

If manually sending, you'll need to set up an alert that lets you know when a spot opens up. If automatically sending, choose how long a waitlisted invitee has to register for the event before the email is sent to the next invitee on the waitlist. When the second email is sent, it becomes a race. Both waitlisted invitees will be able to register, but only the first to do so will be added to the event.

User-added image
 
Prioritize how the email will send. Your options include:
 
  • Waitlisted date - The first person to be sent the email will be the first person that signed up for the waitlist, then the second, and so on.
  • Contact type in the address book, then waitlisted date - The first person to be sent the email will be determined by contact type as well as when they signed up. Reorder your contact types by clicking and dragging the arrows under the Reorder column.
  • Invitation list, then waitlisted date - The first person to be sent the email will be determined by which invitation list they are in as well as when they signed up. Reorder your invitation lists by clicking and dragging the arrows under the Reorder column.
 
Once you're done, click Save.

Click the neighboring tab, Content, then Edit. Customize the email using the HTML Editor.

 
NOTE: If you have multiple invitation lists, the other lists' send settings will automatically update when you click Save.

Don't forget to Save.

5 Automatically email invitees added to waitlist, if necessary. Want to email your invitees automatically when they're added to the waitlist? Click Close, then Create Email. In the Send Settings section, select Waitlisted Invitees from the Audience dropdown. Switch "Send this email" to When an invitee is waitlisted. Continue customizing your email.
 

6 Add an alert, if necessary. Want to make sure you know who still wants in? Add the right email alert and you'll be notified every time someone signs up for the waitlist.
 
Hover over Promotion & Communication and, under Alerts, click Planner Alerts. Click Create Alert.
 

Set up the alert, making sure to select Registration from the first dropdown and Registration Waitlisted from the second in the first step.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
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  • 3
  • 4
  • 5
Popularity is such a burden. Luckily, you have Cvent. Should your event close (due to manually closing registration, reaching overall capacity, reaching optional item capacity, or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions.
 
NOTE: These instructions are for Classic events. If you're creating a Flex event, reference this article instead.

1 Activate the waitlist. Begin by selecting your event. Hover over Event Details and, under General, click Event Configuration. Click Edit. Scroll down to the Website & Registration section and, under Registration Process, check the box beside Event Waitlist.
 
User-added image

Click Save.

2 Establish what information the Waitlist page should collect. Hover over Website & Registration and, under Registration, click Registration Settings. If you have multiple registration paths, click one. 

Click Edit.
 
Scroll down to the Waitlist section
. Invitees will always be asked for their name and email address, but you can further customize which fields are visible, hidden, required, or read-only by using the dropdowns in the Display Setting column.
 
Click Save.

 
NOTE: Not seeing the field you need? Click the Contact Fields tab, then Add Field....

3 Add custom content. Hover over Website & Registration and, under Registration, click Registration Pages. Scroll down and click the Waitlisted page.
 
Modify the default instructions by clicking  User-added image Edit Section to the right of the Instructions header. Toggle the Display button on or off. Click  User-added image Edit Section next to the Waitlist header to rename it, or add text below it.

 
User-added image
 
Once you're done, click OK, then Save.
 
NOTE: Have multiple registration paths? You will need to repeat these steps for each one. Invitees who register through a generic weblink will see the waitlist page for the default registration path.

4 Customize the Waitlist Notification email. The Waitlist Notification email is used to alert invitees when a spot has opened up for the event. To set it up, hover over Promotion & Communication and, under Email, click Event Emails. If applicable, select an invitation list from the dropdown.

Under Pre-Event Emails, click Waitlist Notification.

Click Edit, and switch Active to Yes.

Under Send Settings, determine whether the email will be sent by you or automatically when a spot opens up. The notification automatically sends once you increase the event's capacity or move the registration deadline.

If manually sending, you'll need to set up an alert that lets you know when a spot opens up. If automatically sending, choose how long a waitlisted invitee has to register for the event before the email is sent to the next invitee on the waitlist. When the second email is sent, it becomes a race. Both waitlisted invitees will be able to register, but only the first to do so will be added to the event.

User-added image
 
Prioritize how the email will send. Your options include:
 
  • Waitlisted date - The first person to be sent the email will be the first person that signed up for the waitlist, then the second, and so on.
  • Contact type in the address book, then waitlisted date - The first person to be sent the email will be determined by contact type as well as when they signed up. Reorder your contact types by clicking and dragging the arrows under the Reorder column.
  • Invitation list, then waitlisted date - The first person to be sent the email will be determined by which invitation list they are in as well as when they signed up. Reorder your invitation lists by clicking and dragging the arrows under the Reorder column.
 
Once you're done, click Save.

Click the neighboring tab, Content, then Edit. Customize the email using the HTML Editor.

 
NOTE: If you have multiple invitation lists, the other lists' send settings will automatically update when you click Save.

Don't forget to Save.

5 Automatically email invitees added to waitlist, if necessary. Want to email your invitees automatically when they're added to the waitlist? Click Close, then Create Email. In the Send Settings section, select Waitlisted Invitees from the Audience dropdown. Switch "Send this email" to When an invitee is waitlisted. Continue customizing your email.
 

6 Add an alert, if necessary. Want to make sure you know who still wants in? Add the right email alert and you'll be notified every time someone signs up for the waitlist.
 
Hover over Promotion & Communication and, under Alerts, click Planner Alerts. Click Create Alert.
 

Set up the alert, making sure to select Registration from the first dropdown and Registration Waitlisted from the second in the first step.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Popularity is such a burden. Luckily, you have Cvent. Should your event close (due to manually closing registration, reaching overall capacity, reaching optional item capacity, or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions.
 
NOTE: These instructions are for Classic events. If you're creating a Flex event, reference this article instead.

1 Activate the waitlist. Begin by selecting your event. Hover over Event Details and, under General, click Event Configuration. Click Edit. Scroll down to the Website & Registration section and, under Registration Process, check the box beside Event Waitlist.
 
User-added image

Click Save.

2 Establish what information the Waitlist page should collect. Hover over Website & Registration and, under Registration, click Registration Settings. If you have multiple registration paths, click one. 

Click Edit.
 
Scroll down to the Waitlist section
. Invitees will always be asked for their name and email address, but you can further customize which fields are visible, hidden, required, or read-only by using the dropdowns in the Display Setting column.
 
Click Save.

 
NOTE: Not seeing the field you need? Click the Contact Fields tab, then Add Field....

3 Add custom content. Hover over Website & Registration and, under Registration, click Registration Pages. Scroll down and click the Waitlisted page.
 
Modify the default instructions by clicking  User-added image Edit Section to the right of the Instructions header. Toggle the Display button on or off. Click  User-added image Edit Section next to the Waitlist header to rename it, or add text below it.

 
User-added image
 
Once you're done, click OK, then Save.
 
NOTE: Have multiple registration paths? You will need to repeat these steps for each one. Invitees who register through a generic weblink will see the waitlist page for the default registration path.

4 Customize the Waitlist Notification email. The Waitlist Notification email is used to alert invitees when a spot has opened up for the event. To set it up, hover over Promotion & Communication and, under Email, click Event Emails. If applicable, select an invitation list from the dropdown.

Under Pre-Event Emails, click Waitlist Notification.

Click Edit, and switch Active to Yes.

Under Send Settings, determine whether the email will be sent by you or automatically when a spot opens up. The notification automatically sends once you increase the event's capacity or move the registration deadline.

If manually sending, you'll need to set up an alert that lets you know when a spot opens up. If automatically sending, choose how long a waitlisted invitee has to register for the event before the email is sent to the next invitee on the waitlist. When the second email is sent, it becomes a race. Both waitlisted invitees will be able to register, but only the first to do so will be added to the event.

User-added image
 
Prioritize how the email will send. Your options include:
 
  • Waitlisted date - The first person to be sent the email will be the first person that signed up for the waitlist, then the second, and so on.
  • Contact type in the address book, then waitlisted date - The first person to be sent the email will be determined by contact type as well as when they signed up. Reorder your contact types by clicking and dragging the arrows under the Reorder column.
  • Invitation list, then waitlisted date - The first person to be sent the email will be determined by which invitation list they are in as well as when they signed up. Reorder your invitation lists by clicking and dragging the arrows under the Reorder column.
 
Once you're done, click Save.

Click the neighboring tab, Content, then Edit. Customize the email using the HTML Editor.

 
NOTE: If you have multiple invitation lists, the other lists' send settings will automatically update when you click Save.

Don't forget to Save.

5 Automatically email invitees added to waitlist, if necessary. Want to email your invitees automatically when they're added to the waitlist? Click Close, then Create Email. In the Send Settings section, select Waitlisted Invitees from the Audience dropdown. Switch "Send this email" to When an invitee is waitlisted. Continue customizing your email.
 

6 Add an alert, if necessary. Want to make sure you know who still wants in? Add the right email alert and you'll be notified every time someone signs up for the waitlist.
 
Hover over Promotion & Communication and, under Alerts, click Planner Alerts. Click Create Alert.
 

Set up the alert, making sure to select Registration from the first dropdown and Registration Waitlisted from the second in the first step.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

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Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Popularity is such a burden. Luckily, you have Cvent. Should your event close (due to manually closing registration, reaching overall capacity, reaching optional item capacity, or the registration deadline passing) and invitees still want to come, the Waitlist page will appear when they attempt to register. Take the time to customize this page to guarantee you're getting the data you need and providing the right instructions.
 
NOTE: These instructions are for Classic events. If you're creating a Flex event, reference this article instead.

1 Activate the waitlist. Begin by selecting your event. Hover over Event Details and, under General, click Event Configuration. Click Edit. Scroll down to the Website & Registration section and, under Registration Process, check the box beside Event Waitlist.
 
User-added image

Click Save.

2 Establish what information the Waitlist page should collect. Hover over Website & Registration and, under Registration, click Registration Settings. If you have multiple registration paths, click one. 

Click Edit.
 
Scroll down to the Waitlist section
. Invitees will always be asked for their name and email address, but you can further customize which fields are visible, hidden, required, or read-only by using the dropdowns in the Display Setting column.
 
Click Save.

 
NOTE: Not seeing the field you need? Click the Contact Fields tab, then Add Field....

3 Add custom content. Hover over Website & Registration and, under Registration, click Registration Pages. Scroll down and click the Waitlisted page.
 
Modify the default instructions by clicking  User-added image Edit Section to the right of the Instructions header. Toggle the Display button on or off. Click  User-added image Edit Section next to the Waitlist header to rename it, or add text below it.

 
User-added image
 
Once you're done, click OK, then Save.
 
NOTE: Have multiple registration paths? You will need to repeat these steps for each one. Invitees who register through a generic weblink will see the waitlist page for the default registration path.

4 Customize the Waitlist Notification email. The Waitlist Notification email is used to alert invitees when a spot has opened up for the event. To set it up, hover over Promotion & Communication and, under Email, click Event Emails. If applicable, select an invitation list from the dropdown.

Under Pre-Event Emails, click Waitlist Notification.

Click Edit, and switch Active to Yes.

Under Send Settings, determine whether the email will be sent by you or automatically when a spot opens up. The notification automatically sends once you increase the event's capacity or move the registration deadline.

If manually sending, you'll need to set up an alert that lets you know when a spot opens up. If automatically sending, choose how long a waitlisted invitee has to register for the event before the email is sent to the next invitee on the waitlist. When the second email is sent, it becomes a race. Both waitlisted invitees will be able to register, but only the first to do so will be added to the event.

User-added image
 
Prioritize how the email will send. Your options include:
 
  • Waitlisted date - The first person to be sent the email will be the first person that signed up for the waitlist, then the second, and so on.
  • Contact type in the address book, then waitlisted date - The first person to be sent the email will be determined by contact type as well as when they signed up. Reorder your contact types by clicking and dragging the arrows under the Reorder column.
  • Invitation list, then waitlisted date - The first person to be sent the email will be determined by which invitation list they are in as well as when they signed up. Reorder your invitation lists by clicking and dragging the arrows under the Reorder column.
 
Once you're done, click Save.

Click the neighboring tab, Content, then Edit. Customize the email using the HTML Editor.

 
NOTE: If you have multiple invitation lists, the other lists' send settings will automatically update when you click Save.

Don't forget to Save.

5 Automatically email invitees added to waitlist, if necessary. Want to email your invitees automatically when they're added to the waitlist? Click Close, then Create Email. In the Send Settings section, select Waitlisted Invitees from the Audience dropdown. Switch "Send this email" to When an invitee is waitlisted. Continue customizing your email.
 

6 Add an alert, if necessary. Want to make sure you know who still wants in? Add the right email alert and you'll be notified every time someone signs up for the waitlist.
 
Hover over Promotion & Communication and, under Alerts, click Planner Alerts. Click Create Alert.
 

Set up the alert, making sure to select Registration from the first dropdown and Registration Waitlisted from the second in the first step.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.