Adding or Removing Account Email Addresses

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
No matter how enticing the subject line, if readers don't recognize who's sending them an email, they're probably going to delete it. This is why adding an account email address that is familiar to your audience can make all the difference.
 
NOTE: Invitees who enforce DMARC settings will not receive emails sent from Cvent using free mail domains, such as Gmail, Hotmail, and Yahoo. To avoid having this happen to you, a domain that is owned by you or your organization should be used for all addresses within Cvent.


Adding Account Email Addresses

1 Access the Account Email Addresses.
Begin by clicking Admin in the top right. Hover over Account and, under Email, click Account Email Addresses.
 
NOTE: Don't see this section? Ask your administrator to give you full access to Account Email Management in Admin > Users > Manage > User Roles.

2 Add a new email address. Click Add Email Address.... Enter the email address and the From Name. The address can only have domains (i.e. what follows the @ sign) that are registered to your account or you'll get the error "The domain of this email is not allowed for your account." In order to register a domain, you'll need to create a case.

 
NOTE: Is an email address listed here not still not appearing in the From Email Address dropdown for your emails? Ask your administrator to check the box beside the address for you in Admin > Users > Manage > User Roles.
 
User-added image

3 Determine which account users and user groups can use this email. In the User Access section, check the box next to the appropriate users. Do the same in the User Group Access section.
 

Click Save & Send Confirmation and the user will now be able to see this event.
 
4 Ensure the recipient clicks the confirmation link. You're not done yet. A confirmation will be sent to the new address from info@cvent.com. Whoever received it needs to validate the new email address by clicking the link in the message.
If the recipient claims it never arrived, make sure they check their Spam folder before trying again.
 

5 Use the address in your events, surveys, and emails. Once the email address has been confirmed, you can select it from the From Email Address dropdown in any Classic event email, Flex event email, session email, networking email, Inquisium email, eMarketing campaign, or eMarketing email.
 
You can also select it as the planner's email for the entire event or as the survey author's in Inquisium.



Deleting Account Email Addresses

If one of your users has moved on, remove their email from the account so recipients don't send replies to an empty inbox. Don't forget to deactivate their login information as well.   

1 Find out if the address has been confirmed.
Begin by clicking Admin in the top right. Hover over Account and, under Email, click Account Email Addresses.

2 Delete or deactivate the address. If there's an "Unconfirmed" tag beside the user's name, simply hover over the User-added image to the right, click Delete, then Confirm. Otherwise, click the email address, switch Active to No, and click SaveThe inactive email address will still be listed here, but will no longer be an option in any future events, emails, or surveys.

3 Remove the old address from existing events, emails, and surveys. However, even after it's been deleted or deactivated at the account level, anything currently using this address in the locations listed below will continue to do so until you replace it with another account email.
 

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.