Customizing the Submit Payment Page in Classic Events

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The final step of registration in paid events, the Submit Payment page secures what's due and any IOUs. Here invitees review a summary of their order, enter any discount codes, and pay you (or swear to pay you later).
 
NOTE: Fees must be turned on in Event Details > General > Event Configuration to configure the Submit Payment page.
 
1 Access the Summary & Payment page. Select your event. Hover over Website & Registration and, under Registration, click Registration Settings. If applicable, select a registration path.

The Basic Settings tab opens by default. Click the tab to the right, Summary & Payment, then Edit.

2 Enable credit cards. If you have a merchant account set up, select "Process at the time of registration." Determine if the three or four numbers on the back of the credit card are required, and how registrants will receive refunds.

User-added image
 
NOTE: Prefer your registrants only pay with Visa? Add or remove credit card types where you activated the Fees feature in Event Details > General > Event Configuration.
 
If you don't have a merchant account yet or want the cards processed outside of Cvent, you can enable collecting credit card information for processing later. This option needs to be turned on in your account before you can use it. Let us know you're interested by opening a case in the Cvent Community.

Don't allow credit cards by selecting "Do not accept."


3 Add additional offline payment options, if necessary. Note the three headings in the Offline Payments section. There's one for checks, purchase orders, and Offline/Other orders, which can be used for collecting an invoice, "Bill Me Later," or any other type of payment you want to collect. In the section you want to add, switch "Enable... as a payment method" to Yes. Then customize the display text for invitees. The standard text will still appear in data tags and reports. 

User-added image

If you will be tracking payments within Cvent, it is best to leave "Automatically mark registrants as paid in full" at No to avoid inaccurate payment tracking. Only select this option if you will track all payments outside of Cvent and will not use any of Cvent's reports to track registrant's balances.

To collect additional payment details, such as how the invitee plans to pay, determine if an additional textbox will be visible, required, or hidden for invitees. Enter any payment instructions that your invitees will need to see. It will appear as a question mark to the right of the payment option.

 
User-added image

4 Set up partial payments. Depending on the type of invitees, or how expensive your event is, you can allow your invitees to pay in increments.

5 Configure additional settings. Payment credits and discount codes can be added to an invitee's balance.

The name and price of the invitee's admission item will be listed so they know what they've ordered, but you can hide this information if you're not charging for admission. Simply switch "Display admission item information" to No and click Save.

6 Add custom content, if necessary. Hover over Website & Registration and, under Registration, click Registration Pages. Click Submit Payment.

User-added image

To reorder the payment methods, use the User-added image by dragging and dropping the method in the correct order. Change any of the section headers by clicking Edit Section and typing in the Section Header Text field. To remove the header entirely, switch "Display section header" to No. Add content in the HTML EditorOnce you're done, click OK.

Don't forget to save on the original page as well.



 

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