Setting Up a Multi-Language Event in Flex in the Classic Experience

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You can translate your event into several different languages. To create a multi-language event, follow the steps below.
 
NOTE: These instructions are for the Classic Experience. If you're using the New Experience, reference this article instead.

1 Enable the Languages feature. Begin by selecting your event. Hover over Event Details and, under General, select Event Configuration. Click Edit.

Scroll down to the Website & Registration section and, under Website, check the box next to Languages.

Enable Languages

You'll be prompted to enable Invitation Lists if you haven't already. Click Confirm to do so.

Select the languages you'll need.

 
NOTE: If you will be using name badges or certificates in your event, the default data tags will only appear in English, not the languages you have selected.

If you're creating a new event, on step 2 of the Event Creation Wizard, ensure Yes is selected for "Create a default invitation list for each language." This automatically creates an invitation list for each of the languages you select.

Ensure Yes is selected for "Enable language detection." This displays the version of your website and registration that matches the invitee's browser language settings.

Switch "Allow invitation list switching based on language" to Yes. This moves invitees to the default invitation list for the language they used to register.
 
NOTE: Not seeing the languages you need? Open a case to tell us which languages to activate.
 
Click Save.

2 Add the Language Selector widget to your website and registration process. Hover over Website & Registration and, under Website, click Event Website. Click Open Site Designer. In the top left of the canvas, click the Website Page dropdown, and scroll down to the Header and Footer section. Click the header and footer you want invitees to select their language from.
Default Header and Footer

To the right of the canvas, click Build. In the Additional Content section, drag and drop Language Selector onto your header or footer. Determine if the languages will display in a dropdown or horizontal list, then, change the language selector label, if necessary.

If you have multiple registration paths enabled, and you have a language that does not use the default header and footer, you'll need to repeat this step for each header.

Click Save to preserve a draft or Publish to make it visible to invitees. Then click the X in the top-right to close out of the Site Designer.

3 Add the Language Selector widget to Feedback Surveys. If you're sending Feedback Surveys for this event, add the Language Selector widget to the survey. Hover over Website & Registration and, under Surveys, click Feedback Surveys.

If you have a basic survey, click on the survey you want to customize. For a premium survey, click Open Premium Surveys, then Open Survey Designer.

Click the page dropdown in the top-left, and, under Header & Footer, click Default Header & Footer. To the right of the canvas, click Build. In the Additional Content section, drag and drop the Language Selector widget onto the header or footer.

 
User-added image

Customize the configuration options to the right, if desired.

Once you're done, click Save to preserve your changes and continue working, or Publish to make these changes available to invitees. 
Then click the X in the top-right to close out of the Survey Designer.

 

NOTE: Questions that appear in Feedback Surveys are not automatically translated. Follow the steps below to translate question text.
 
4 Edit Cvent default text. Most of the default fields, such as labels, instructions, error messages, and validations, have already been translated, but you can edit these. Hover over Website & Registration and, under Website, click Language Management.

 
NOTE: If you have multiple registration paths for each language, you can edit the text for each path individually using the "Customize for:" dropdown.
 
Click Customize for the appropriate language.
 
User-added image

Certain text that is not automatically translated, such as your registration questions, feedback survey questions, session names, fee names, and hotel room descriptions, can be found by clicking Translate. This includes any text you've added in text widgets, terms and conditions, data tags (like the event name), etc.

To make a quick change, click the User-added image icon on the left, enter the new translation in the Custom Text or Display Text field, and click User-added image. If you're editing more than several fields or plan to send the text to a translator, you can import the changes all at once
.

To do so, hover over Actions, click Export, and save the file. Locate the file on your computer or network. Right click the file, hover over Open With, and select Microsoft Excel.

Do not delete or reorder anything in the first row. These are the column headers. Enter any new translations in the Custom Text or Display Text column.

 
NOTE: Translations for text fields that were added using a text widget in the Site Designer will not be imported, even if they are added to the import file. Instead, you'll need to update your text in the Site Designer or Language Management.

After adding your data, save the spreadsheet as a text file (.txt) or Excel workbook (.xls or .xlsx).

Back in Cvent, hover over Actions again and click Import. Click Browse..., locate the file on your computer, and click Open. Then, click Next. Click Next again, then Finish
 
5 Create additional invitation lists, if necessary. A default invitation list
will automatically be created for each language. However, if you want to create additional invitation lists, hover over Promotion & Communication and, under Email, click Invitation Lists. Click Create Invitation List. Name the list for your reference and select a language from the dropdown. Establish if this will be the new default invitation list for this language.

To copy the emails from another list, in the Email Options section, switch "Use another list's emails" to Yes and select the list from the dropdown. Otherwise, leave No selected to start with the default emails.

Click Save.

6 Customize your emails. Hover over Promotion & Communication and, under Email, click Event Emails. From the Invitation Lists dropdown, select your invitation list for the appropriate language. Click Open Email Designer and customize your emails.

You'll be able to switch from one email to another within the invitation list by clicking the Email dropdown in the top left corner of the canvas. Switching to another email within the invitation list will not remove any of your previous updates, however, selecting a different language from the dropdown at the top will. Ensure you click Save to preserve all of your edits prior to switching to another language.

 
NOTE: Any changes made to an invitation list's theme will not be applied to your other languages. To use the same theme, ensure the theme has been saved as an account theme prior to switching to another language, then, for your other languages, select that account theme.

7 Check your work. Ready to see how it all looks? Test the different language versions of your website, registration, and emails yourself, or send scenarios to your translators to review. If you've already launched your event, you'll be able to test using a weblink. Hover over Promotion & Communication and, under Web, click Weblinks. From the Language dropdown, select the language you want to test. Copy the URL and paste it in a new tab in your browser.
 
NOTE: Invitees will be able to log in with the last language selected once they finish registration. If they want to change their default language, they need to modify registration.

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