Collecting Payments with OnArrival

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Don't turn away walk-ins and attendees with a balance due. Securely collect payments right onsite using the OnArrival credit card reader.

1 Buy the card reader. Our reader provides an additional layer of security by encrypting credit card numbers before they're added to the app.

 
NOTE: The encryption key is unique to Cvent, making it the only card reader that will work with OnArrival. Purchase one here.
 
2 Plug in the card reader. Once your card reader arrives, plug it into the headphone jack.

Don't worry. Nothing is supposed to happen just yet. The card reader will only be active when you're submitting a payment.


3 Give access to your device's microphone. Open an attendee record with a balance due. Tap Payment. The first time you visit this page with a card reader plugged in, you'll be asked to grant OnArrival access to your device's microphone. Tap Okay.

If you never got the prompt or accidentally tapped "Deny," go to your phone's settings (outside the app) and tap Privacy. Tap Microphone, then tap the toggle beside OnArrival so it shows green.  


4 Swipe away. You're now ready to take other people's money.

If you use a CyberSource payment gateway, you'll need to enter the attendee's billing address. Otherwise, this information is optional.

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Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Don't turn away walk-ins and attendees with a balance due. Securely collect payments right onsite using the OnArrival credit card reader.

1 Buy the card reader. Our reader provides an additional layer of security by encrypting credit card numbers before they're added to the app.

 
NOTE: The encryption key is unique to Cvent, making it the only card reader that will work with OnArrival. Purchase one here.
 
2 Plug in the card reader. Once your card reader arrives, plug it into the headphone jack.

Don't worry. Nothing is supposed to happen just yet. The card reader will only be active when you're submitting a payment.


3 Give access to your device's microphone. Open an attendee record with a balance due. Tap Payment. The first time you visit this page with a card reader plugged in, you'll be asked to grant OnArrival access to your device's microphone. Tap Okay.

If you never got the prompt or accidentally tapped "Deny," go to your phone's settings (outside the app) and tap Privacy. Tap Microphone, then tap the toggle beside OnArrival so it shows green.  


4 Swipe away. You're now ready to take other people's money.

If you use a CyberSource payment gateway, you'll need to enter the attendee's billing address. Otherwise, this information is optional.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Don't turn away walk-ins and attendees with a balance due. Securely collect payments right onsite using the OnArrival credit card reader.

1 Buy the card reader. Our reader provides an additional layer of security by encrypting credit card numbers before they're added to the app.

 
NOTE: The encryption key is unique to Cvent, making it the only card reader that will work with OnArrival. Purchase one here.
 
2 Plug in the card reader. Once your card reader arrives, plug it into the headphone jack.

Don't worry. Nothing is supposed to happen just yet. The card reader will only be active when you're submitting a payment.


3 Give access to your device's microphone. Open an attendee record with a balance due. Tap Payment. The first time you visit this page with a card reader plugged in, you'll be asked to grant OnArrival access to your device's microphone. Tap Okay.

If you never got the prompt or accidentally tapped "Deny," go to your phone's settings (outside the app) and tap Privacy. Tap Microphone, then tap the toggle beside OnArrival so it shows green.  


4 Swipe away. You're now ready to take other people's money.

If you use a CyberSource payment gateway, you'll need to enter the attendee's billing address. Otherwise, this information is optional.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Don't turn away walk-ins and attendees with a balance due. Securely collect payments right onsite using the OnArrival credit card reader.

1 Buy the card reader. Our reader provides an additional layer of security by encrypting credit card numbers before they're added to the app.

 
NOTE: The encryption key is unique to Cvent, making it the only card reader that will work with OnArrival. Purchase one here.
 
2 Plug in the card reader. Once your card reader arrives, plug it into the headphone jack.

Don't worry. Nothing is supposed to happen just yet. The card reader will only be active when you're submitting a payment.


3 Give access to your device's microphone. Open an attendee record with a balance due. Tap Payment. The first time you visit this page with a card reader plugged in, you'll be asked to grant OnArrival access to your device's microphone. Tap Okay.

If you never got the prompt or accidentally tapped "Deny," go to your phone's settings (outside the app) and tap Privacy. Tap Microphone, then tap the toggle beside OnArrival so it shows green.  


4 Swipe away. You're now ready to take other people's money.

If you use a CyberSource payment gateway, you'll need to enter the attendee's billing address. Otherwise, this information is optional.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Don't turn away walk-ins and attendees with a balance due. Securely collect payments right onsite using the OnArrival credit card reader.

1 Buy the card reader. Our reader provides an additional layer of security by encrypting credit card numbers before they're added to the app.

 
NOTE: The encryption key is unique to Cvent, making it the only card reader that will work with OnArrival. Purchase one here.
 
2 Plug in the card reader. Once your card reader arrives, plug it into the headphone jack.

Don't worry. Nothing is supposed to happen just yet. The card reader will only be active when you're submitting a payment.


3 Give access to your device's microphone. Open an attendee record with a balance due. Tap Payment. The first time you visit this page with a card reader plugged in, you'll be asked to grant OnArrival access to your device's microphone. Tap Okay.

If you never got the prompt or accidentally tapped "Deny," go to your phone's settings (outside the app) and tap Privacy. Tap Microphone, then tap the toggle beside OnArrival so it shows green.  


4 Swipe away. You're now ready to take other people's money.

If you use a CyberSource payment gateway, you'll need to enter the attendee's billing address. Otherwise, this information is optional.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Don't turn away walk-ins and attendees with a balance due. Securely collect payments right onsite using the OnArrival credit card reader.

1 Buy the card reader. Our reader provides an additional layer of security by encrypting credit card numbers before they're added to the app.

 
NOTE: The encryption key is unique to Cvent, making it the only card reader that will work with OnArrival. Purchase one here.
 
2 Plug in the card reader. Once your card reader arrives, plug it into the headphone jack.

Don't worry. Nothing is supposed to happen just yet. The card reader will only be active when you're submitting a payment.


3 Give access to your device's microphone. Open an attendee record with a balance due. Tap Payment. The first time you visit this page with a card reader plugged in, you'll be asked to grant OnArrival access to your device's microphone. Tap Okay.

If you never got the prompt or accidentally tapped "Deny," go to your phone's settings (outside the app) and tap Privacy. Tap Microphone, then tap the toggle beside OnArrival so it shows green.  


4 Swipe away. You're now ready to take other people's money.

If you use a CyberSource payment gateway, you'll need to enter the attendee's billing address. Otherwise, this information is optional.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?

What can we do to make it better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.