When is a plain text email sent?

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Unless you choose to only send a plain text version when creating an email, your recipients will almost always receive the HTML version. While it's not as common as it used to be, some email clients (like IBM Notes) do not support or display HTML properly. In these rare instances, the plain text version will render instead. To ensure no one receives a blank or incomplete email, make sure you at least copy the text from the HTML version. If you don't want all that formatting to go to waste, consider adding a link to a webpage version when creating an email for your event, survey, or campaign.

 

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