Why doesn't this email address appear in the From Email Address dropdown?

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Make sure you've added the email address in Admin, the owner has confirmed it, and you have the user rights to add it to emails.

Add the email address to your account
You can only select email addresses that have been added in Admin. Already did that? Skip to the next solution

1 Click Admin in the top right.
2 Hover over Account and, under Email, click Account Email Addresses. If you don't see this section, ask your administrator to give you full access to Account Email Management in Admin > Users > Manage > User Roles.
3 Add the email, then ensure
whoever owns it clicks the validation link in the confirmation email

User-added image
Ensure the email address has been confirmed
The owner of the email address must click a link in the confirmation notification before the email will appear in your event.

1 Click Admin in the top right.
2 Hover over Account and, under Email, click Account Email Addresses. If you don't see this section, ask your administrator to give you full access to Account Email Management in Admin > Users >Manage > User Roles.
3 Check the status to the right of the address. If it says "Unconfirmed," delete the email, add it again, and ensure the owner clicks the validation link this time

User-added image
Ask your administrator for access
Your account's administrator may need to follow the steps below to give you access to the email addresses you need. 

1 Click Admin in the top right.
2 Hover over Users and, under Manage, click Users
3 Click the user's name, then select the Access Settings tab. 
4 Click Edit.
5 Check the boxes beside the appropriate email addresses and click Save. If the email isn't on this list, add it to your account first.

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