Why can't my attendees log in to the app?

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Try the solutions below if an attendee is having trouble logging in to your app.

Ensure they received an invitation
Resend the invitation email to bring it to the top of the attendee's inbox.

 
1 Click your event's name.
2 In the Event Checklist, click Invited Attendees under Attendees.
3 Scroll down to the attendee and click the Send Invite icon next to their status.
4 If they don't receive an invitation, it could be a deliverability issue. Check out this article to learn how to fix the problem. 
 
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Add the attendee to the list
If someone is not receiving a verification code after attempting to log in to your Invite Only event, or you receive an email notification that someone is requesting access to your event, they have not been added to the attendee list.
 

1 Click your event's name.
2 In the Event Checklist, click Invited Attendees under Attendees.
3 Click New Invitation.
4 Fill out their name, email, and any other info you'd like, then click Create Invitation.

 

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Look up their verification code
Signing up from the app will prompt a verification code email to be sent, but you can look up the code if the attendee can't access it.

1 Click your event's name.
2 In the Event Checklist, click Verification Codes under Attendees.
3 Scroll down to the attendee and click Show next to their email.
4 Share the code with the attendee. If it's expired, click Regenerate Code for a fresh code.

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Restore their access
If you've revoked an attendee's access in the EventCenter or if their registration has been cancelled after they've already logged in, you must manually restore their app access.

1 If you are integrating with Cvent, begin by re-registering the attendee for the event. If you are not using Cvent registration, go to the next step.
2 In the EventCenter, click your event's name.
3 In the Event Checklist, click Confirmed Attendees under Attendees.
4 Find the attendee's name.
5 Click the Envelope Icon in the Actions column next to the attendee's name.

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Clear the app's cache 
Delete the app’s cached data when an attendee using Android is asked to log in even after they’ve already done so.

1 Open the Settings app on the attendee's device.
2 Find and tap Apps & notifications in the menu.
3 Tap CrowdCompass Events or the name of your specific app. If you don't see it, tap See all apps or App info first.
4 Tap Storage.
5 Tap Clear Cache.
6 Completely close the app, ensuring it’s not running in the background.

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