Checking In Attendees

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Basic OnArrival is included with every Event Management license. Use our mobile check-in app to mark participants onsite in real time.

1 Download the app. On your iOS device, navigate to the Apple App Store. Type in "OnArrival" in the search box. Tap Get to download the app.
 
2 Open the app and login. Click on the icon to open OnArrival, then select Cvent Account. Enter in your Account Name (i.e. your Account Number), username, and password. These are the same credentials you use to log into Cvent. Click Log In.

3 Open your event. All launched events will display on the Event Selection page. Find the event you need to check people in to and tap its name.

 

User-added image
 
4 View your attendee list. Tap Search for something.... You can use the filters at the top of the page to view all attendees, checked-in attendees, attendees who have not checked-in, recent attendees, and pending attendees.

5 Check in your attendee from the app. Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.

User-added image

 
NOTE: If your attendee has a balance due on their record, the amount due will display in blue next to their name.

To scan the attendee's badge instead, tap User-added image  at the bottom of the Event Overview screen and scan the badge's QR code using your camera.

Or check attendees into a session. If you have OnArrival Premium, you can also mark participation for individual sessions. From the Event Overview screen, tap Select Session at the top. Tap the session's name to open it, then tap Search for something... and enter the attendee's name.
 
NOTE: If your screen is purple, you're in Checkout Mode. Head back to the Session Overview screen, click on ... in the top right and toggle Checkout Mode to off.

Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.
 
NOTE: If you plan on sending out the Post Event Feedback Survey, you'll need to check the attendee in to both the session and the event.
 
6 View the attendee's record. You can also tap on the eye icon to view an attendee's record. This will show the attendees ticket (admission item, balance due, and confirmation number), contact record details, their agenda (or specific sessions they are registered for), order summary (order details, payments, and refunds), and group members if applicable.
 
User-added image
 
7 Take action. The buttons at the bottom of the attendee's record will provide you with additional options. They include:
 
  • Credit Card - allows you to submit a payment if the attendee has a balance due.
  • Ticket - allows you to add an optional item to the attendee's record
  • Notebook - allows you to add a note to the attendee's record
 
8 View your Event Stats. Navigate back to your event home screen and click on the hamburger icon in the top left, then click Event Stats. This will open a dashboard view of various check-in reports. Swipe to the left to toggle between reports.
 
User-added image
 
NOTE: OnArrival will sync check-in data with your Cvent account instantaneously. However, data syncs from Cvent to OnArrival every ten minutes. To speed up the process, go to your home screen, click ... in the top right and tap Sync Now.

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  • 1
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Basic OnArrival is included with every Event Management license. Use our mobile check-in app to mark participants onsite in real time.

1 Download the app. On your iOS device, navigate to the Apple App Store. Type in "OnArrival" in the search box. Tap Get to download the app.
 
2 Open the app and login. Click on the icon to open OnArrival, then select Cvent Account. Enter in your Account Name (i.e. your Account Number), username, and password. These are the same credentials you use to log into Cvent. Click Log In.

3 Open your event. All launched events will display on the Event Selection page. Find the event you need to check people in to and tap its name.

 

User-added image
 
4 View your attendee list. Tap Search for something.... You can use the filters at the top of the page to view all attendees, checked-in attendees, attendees who have not checked-in, recent attendees, and pending attendees.

5 Check in your attendee from the app. Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.

User-added image

 
NOTE: If your attendee has a balance due on their record, the amount due will display in blue next to their name.

To scan the attendee's badge instead, tap User-added image  at the bottom of the Event Overview screen and scan the badge's QR code using your camera.

Or check attendees into a session. If you have OnArrival Premium, you can also mark participation for individual sessions. From the Event Overview screen, tap Select Session at the top. Tap the session's name to open it, then tap Search for something... and enter the attendee's name.
 
NOTE: If your screen is purple, you're in Checkout Mode. Head back to the Session Overview screen, click on ... in the top right and toggle Checkout Mode to off.

Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.
 
NOTE: If you plan on sending out the Post Event Feedback Survey, you'll need to check the attendee in to both the session and the event.
 
6 View the attendee's record. You can also tap on the eye icon to view an attendee's record. This will show the attendees ticket (admission item, balance due, and confirmation number), contact record details, their agenda (or specific sessions they are registered for), order summary (order details, payments, and refunds), and group members if applicable.
 
User-added image
 
7 Take action. The buttons at the bottom of the attendee's record will provide you with additional options. They include:
 
  • Credit Card - allows you to submit a payment if the attendee has a balance due.
  • Ticket - allows you to add an optional item to the attendee's record
  • Notebook - allows you to add a note to the attendee's record
 
8 View your Event Stats. Navigate back to your event home screen and click on the hamburger icon in the top left, then click Event Stats. This will open a dashboard view of various check-in reports. Swipe to the left to toggle between reports.
 
User-added image
 
NOTE: OnArrival will sync check-in data with your Cvent account instantaneously. However, data syncs from Cvent to OnArrival every ten minutes. To speed up the process, go to your home screen, click ... in the top right and tap Sync Now.

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
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  • 3
  • 4
  • 5
Basic OnArrival is included with every Event Management license. Use our mobile check-in app to mark participants onsite in real time.

1 Download the app. On your iOS device, navigate to the Apple App Store. Type in "OnArrival" in the search box. Tap Get to download the app.
 
2 Open the app and login. Click on the icon to open OnArrival, then select Cvent Account. Enter in your Account Name (i.e. your Account Number), username, and password. These are the same credentials you use to log into Cvent. Click Log In.

3 Open your event. All launched events will display on the Event Selection page. Find the event you need to check people in to and tap its name.

 

User-added image
 
4 View your attendee list. Tap Search for something.... You can use the filters at the top of the page to view all attendees, checked-in attendees, attendees who have not checked-in, recent attendees, and pending attendees.

5 Check in your attendee from the app. Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.

User-added image

 
NOTE: If your attendee has a balance due on their record, the amount due will display in blue next to their name.

To scan the attendee's badge instead, tap User-added image  at the bottom of the Event Overview screen and scan the badge's QR code using your camera.

Or check attendees into a session. If you have OnArrival Premium, you can also mark participation for individual sessions. From the Event Overview screen, tap Select Session at the top. Tap the session's name to open it, then tap Search for something... and enter the attendee's name.
 
NOTE: If your screen is purple, you're in Checkout Mode. Head back to the Session Overview screen, click on ... in the top right and toggle Checkout Mode to off.

Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.
 
NOTE: If you plan on sending out the Post Event Feedback Survey, you'll need to check the attendee in to both the session and the event.
 
6 View the attendee's record. You can also tap on the eye icon to view an attendee's record. This will show the attendees ticket (admission item, balance due, and confirmation number), contact record details, their agenda (or specific sessions they are registered for), order summary (order details, payments, and refunds), and group members if applicable.
 
User-added image
 
7 Take action. The buttons at the bottom of the attendee's record will provide you with additional options. They include:
 
  • Credit Card - allows you to submit a payment if the attendee has a balance due.
  • Ticket - allows you to add an optional item to the attendee's record
  • Notebook - allows you to add a note to the attendee's record
 
8 View your Event Stats. Navigate back to your event home screen and click on the hamburger icon in the top left, then click Event Stats. This will open a dashboard view of various check-in reports. Swipe to the left to toggle between reports.
 
User-added image
 
NOTE: OnArrival will sync check-in data with your Cvent account instantaneously. However, data syncs from Cvent to OnArrival every ten minutes. To speed up the process, go to your home screen, click ... in the top right and tap Sync Now.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Basic OnArrival is included with every Event Management license. Use our mobile check-in app to mark participants onsite in real time.

1 Download the app. On your iOS device, navigate to the Apple App Store. Type in "OnArrival" in the search box. Tap Get to download the app.
 
2 Open the app and login. Click on the icon to open OnArrival, then select Cvent Account. Enter in your Account Name (i.e. your Account Number), username, and password. These are the same credentials you use to log into Cvent. Click Log In.

3 Open your event. All launched events will display on the Event Selection page. Find the event you need to check people in to and tap its name.

 

User-added image
 
4 View your attendee list. Tap Search for something.... You can use the filters at the top of the page to view all attendees, checked-in attendees, attendees who have not checked-in, recent attendees, and pending attendees.

5 Check in your attendee from the app. Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.

User-added image

 
NOTE: If your attendee has a balance due on their record, the amount due will display in blue next to their name.

To scan the attendee's badge instead, tap User-added image  at the bottom of the Event Overview screen and scan the badge's QR code using your camera.

Or check attendees into a session. If you have OnArrival Premium, you can also mark participation for individual sessions. From the Event Overview screen, tap Select Session at the top. Tap the session's name to open it, then tap Search for something... and enter the attendee's name.
 
NOTE: If your screen is purple, you're in Checkout Mode. Head back to the Session Overview screen, click on ... in the top right and toggle Checkout Mode to off.

Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.
 
NOTE: If you plan on sending out the Post Event Feedback Survey, you'll need to check the attendee in to both the session and the event.
 
6 View the attendee's record. You can also tap on the eye icon to view an attendee's record. This will show the attendees ticket (admission item, balance due, and confirmation number), contact record details, their agenda (or specific sessions they are registered for), order summary (order details, payments, and refunds), and group members if applicable.
 
User-added image
 
7 Take action. The buttons at the bottom of the attendee's record will provide you with additional options. They include:
 
  • Credit Card - allows you to submit a payment if the attendee has a balance due.
  • Ticket - allows you to add an optional item to the attendee's record
  • Notebook - allows you to add a note to the attendee's record
 
8 View your Event Stats. Navigate back to your event home screen and click on the hamburger icon in the top left, then click Event Stats. This will open a dashboard view of various check-in reports. Swipe to the left to toggle between reports.
 
User-added image
 
NOTE: OnArrival will sync check-in data with your Cvent account instantaneously. However, data syncs from Cvent to OnArrival every ten minutes. To speed up the process, go to your home screen, click ... in the top right and tap Sync Now.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Basic OnArrival is included with every Event Management license. Use our mobile check-in app to mark participants onsite in real time.

1 Download the app. On your iOS device, navigate to the Apple App Store. Type in "OnArrival" in the search box. Tap Get to download the app.
 
2 Open the app and login. Click on the icon to open OnArrival, then select Cvent Account. Enter in your Account Name (i.e. your Account Number), username, and password. These are the same credentials you use to log into Cvent. Click Log In.

3 Open your event. All launched events will display on the Event Selection page. Find the event you need to check people in to and tap its name.

 

User-added image
 
4 View your attendee list. Tap Search for something.... You can use the filters at the top of the page to view all attendees, checked-in attendees, attendees who have not checked-in, recent attendees, and pending attendees.

5 Check in your attendee from the app. Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.

User-added image

 
NOTE: If your attendee has a balance due on their record, the amount due will display in blue next to their name.

To scan the attendee's badge instead, tap User-added image  at the bottom of the Event Overview screen and scan the badge's QR code using your camera.

Or check attendees into a session. If you have OnArrival Premium, you can also mark participation for individual sessions. From the Event Overview screen, tap Select Session at the top. Tap the session's name to open it, then tap Search for something... and enter the attendee's name.
 
NOTE: If your screen is purple, you're in Checkout Mode. Head back to the Session Overview screen, click on ... in the top right and toggle Checkout Mode to off.

Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.
 
NOTE: If you plan on sending out the Post Event Feedback Survey, you'll need to check the attendee in to both the session and the event.
 
6 View the attendee's record. You can also tap on the eye icon to view an attendee's record. This will show the attendees ticket (admission item, balance due, and confirmation number), contact record details, their agenda (or specific sessions they are registered for), order summary (order details, payments, and refunds), and group members if applicable.
 
User-added image
 
7 Take action. The buttons at the bottom of the attendee's record will provide you with additional options. They include:
 
  • Credit Card - allows you to submit a payment if the attendee has a balance due.
  • Ticket - allows you to add an optional item to the attendee's record
  • Notebook - allows you to add a note to the attendee's record
 
8 View your Event Stats. Navigate back to your event home screen and click on the hamburger icon in the top left, then click Event Stats. This will open a dashboard view of various check-in reports. Swipe to the left to toggle between reports.
 
User-added image
 
NOTE: OnArrival will sync check-in data with your Cvent account instantaneously. However, data syncs from Cvent to OnArrival every ten minutes. To speed up the process, go to your home screen, click ... in the top right and tap Sync Now.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Basic OnArrival is included with every Event Management license. Use our mobile check-in app to mark participants onsite in real time.

1 Download the app. On your iOS device, navigate to the Apple App Store. Type in "OnArrival" in the search box. Tap Get to download the app.
 
2 Open the app and login. Click on the icon to open OnArrival, then select Cvent Account. Enter in your Account Name (i.e. your Account Number), username, and password. These are the same credentials you use to log into Cvent. Click Log In.

3 Open your event. All launched events will display on the Event Selection page. Find the event you need to check people in to and tap its name.

 

User-added image
 
4 View your attendee list. Tap Search for something.... You can use the filters at the top of the page to view all attendees, checked-in attendees, attendees who have not checked-in, recent attendees, and pending attendees.

5 Check in your attendee from the app. Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.

User-added image

 
NOTE: If your attendee has a balance due on their record, the amount due will display in blue next to their name.

To scan the attendee's badge instead, tap User-added image  at the bottom of the Event Overview screen and scan the badge's QR code using your camera.

Or check attendees into a session. If you have OnArrival Premium, you can also mark participation for individual sessions. From the Event Overview screen, tap Select Session at the top. Tap the session's name to open it, then tap Search for something... and enter the attendee's name.
 
NOTE: If your screen is purple, you're in Checkout Mode. Head back to the Session Overview screen, click on ... in the top right and toggle Checkout Mode to off.

Scroll through the list to find the attendee or use the search bar at the top to search for an attendee's name. Once you've found the attendee you want to check in, tap their name, then the blue checkmark to check them in.
 
NOTE: If you plan on sending out the Post Event Feedback Survey, you'll need to check the attendee in to both the session and the event.
 
6 View the attendee's record. You can also tap on the eye icon to view an attendee's record. This will show the attendees ticket (admission item, balance due, and confirmation number), contact record details, their agenda (or specific sessions they are registered for), order summary (order details, payments, and refunds), and group members if applicable.
 
User-added image
 
7 Take action. The buttons at the bottom of the attendee's record will provide you with additional options. They include:
 
  • Credit Card - allows you to submit a payment if the attendee has a balance due.
  • Ticket - allows you to add an optional item to the attendee's record
  • Notebook - allows you to add a note to the attendee's record
 
8 View your Event Stats. Navigate back to your event home screen and click on the hamburger icon in the top left, then click Event Stats. This will open a dashboard view of various check-in reports. Swipe to the left to toggle between reports.
 
User-added image
 
NOTE: OnArrival will sync check-in data with your Cvent account instantaneously. However, data syncs from Cvent to OnArrival every ten minutes. To speed up the process, go to your home screen, click ... in the top right and tap Sync Now.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.