Why aren't my leads or attendees syncing?

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If you've checked in attendees using OnArrival or collected leads with LeadCapture and they didn't sync with the server, try the solutions below.

Reconnect to Wi-Fi 
Ensure your mobile device is connected to the venue's internet.

1 On your mobile device, tap the Settings icon.
2
Tap Wi-Fi.
3 Tap the name of the venue's Wi-Fi network.
4 Enter the password.
5 Tap Join. All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.

User-added image
Enable mobile data
Not using the venue's Wi-Fi? Connect to the internet through your mobile service provider.
 
1 On your mobile device, tap the Settings icon.
2 If you're using an iOS device, tap Cellular Data. For Android devices, tap Data Usage.
3 Activate the mobile or cellular data.
All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.
User-added image
Manually sync OnArrival check-ins
If your internet connection was interrupted or you checked in attendees offline, you may need to manually sync them once you reconnect.
 
1 Log in to the OnArrival app.
2 Tap the name of your event.
3 On the event's Overview page, tap Sync Now.
User-added image
Force sync OnArrival check-ins
If the manual sync solution above didn't work, try this trick. For LeadCapture, skip to the solution below.
 
 
1 Log in to the OnArrival app.
2 Tap the name of your event. 

3 Tap the gear icon in the upper right.
4 Scroll down to the Details section and tap Activity Audit.
5 Tap Force Full Sync.
User-added image
 
Force sync LeadCapture leads
If you're connected to the internet and still see "X leads will be synced" on your dashboard, try this.
 
1 Log in to the LeadCapture app.
2 On the dashboard, tap the User-added image 6 times. 

3 Tap Force Sync.
4 Tap the back arrow to return the dashboard and see if the sync was successful.

 

Did this article resolve your issue?

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What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
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  • 5
If you've checked in attendees using OnArrival or collected leads with LeadCapture and they didn't sync with the server, try the solutions below.

Reconnect to Wi-Fi 
Ensure your mobile device is connected to the venue's internet.

1 On your mobile device, tap the Settings icon.
2
Tap Wi-Fi.
3 Tap the name of the venue's Wi-Fi network.
4 Enter the password.
5 Tap Join. All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.

User-added image
Enable mobile data
Not using the venue's Wi-Fi? Connect to the internet through your mobile service provider.
 
1 On your mobile device, tap the Settings icon.
2 If you're using an iOS device, tap Cellular Data. For Android devices, tap Data Usage.
3 Activate the mobile or cellular data.
All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.
User-added image
Manually sync OnArrival check-ins
If your internet connection was interrupted or you checked in attendees offline, you may need to manually sync them once you reconnect.
 
1 Log in to the OnArrival app.
2 Tap the name of your event.
3 On the event's Overview page, tap Sync Now.
User-added image
Force sync OnArrival check-ins
If the manual sync solution above didn't work, try this trick. For LeadCapture, skip to the solution below.
 
 
1 Log in to the OnArrival app.
2 Tap the name of your event. 

3 Tap the gear icon in the upper right.
4 Scroll down to the Details section and tap Activity Audit.
5 Tap Force Full Sync.
User-added image
 
Force sync LeadCapture leads
If you're connected to the internet and still see "X leads will be synced" on your dashboard, try this.
 
1 Log in to the LeadCapture app.
2 On the dashboard, tap the User-added image 6 times. 

3 Tap Force Sync.
4 Tap the back arrow to return the dashboard and see if the sync was successful.

 

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
If you've checked in attendees using OnArrival or collected leads with LeadCapture and they didn't sync with the server, try the solutions below.

Reconnect to Wi-Fi 
Ensure your mobile device is connected to the venue's internet.

1 On your mobile device, tap the Settings icon.
2
Tap Wi-Fi.
3 Tap the name of the venue's Wi-Fi network.
4 Enter the password.
5 Tap Join. All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.

User-added image
Enable mobile data
Not using the venue's Wi-Fi? Connect to the internet through your mobile service provider.
 
1 On your mobile device, tap the Settings icon.
2 If you're using an iOS device, tap Cellular Data. For Android devices, tap Data Usage.
3 Activate the mobile or cellular data.
All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.
User-added image
Manually sync OnArrival check-ins
If your internet connection was interrupted or you checked in attendees offline, you may need to manually sync them once you reconnect.
 
1 Log in to the OnArrival app.
2 Tap the name of your event.
3 On the event's Overview page, tap Sync Now.
User-added image
Force sync OnArrival check-ins
If the manual sync solution above didn't work, try this trick. For LeadCapture, skip to the solution below.
 
 
1 Log in to the OnArrival app.
2 Tap the name of your event. 

3 Tap the gear icon in the upper right.
4 Scroll down to the Details section and tap Activity Audit.
5 Tap Force Full Sync.
User-added image
 
Force sync LeadCapture leads
If you're connected to the internet and still see "X leads will be synced" on your dashboard, try this.
 
1 Log in to the LeadCapture app.
2 On the dashboard, tap the User-added image 6 times. 

3 Tap Force Sync.
4 Tap the back arrow to return the dashboard and see if the sync was successful.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
If you've checked in attendees using OnArrival or collected leads with LeadCapture and they didn't sync with the server, try the solutions below.

Reconnect to Wi-Fi 
Ensure your mobile device is connected to the venue's internet.

1 On your mobile device, tap the Settings icon.
2
Tap Wi-Fi.
3 Tap the name of the venue's Wi-Fi network.
4 Enter the password.
5 Tap Join. All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.

User-added image
Enable mobile data
Not using the venue's Wi-Fi? Connect to the internet through your mobile service provider.
 
1 On your mobile device, tap the Settings icon.
2 If you're using an iOS device, tap Cellular Data. For Android devices, tap Data Usage.
3 Activate the mobile or cellular data.
All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.
User-added image
Manually sync OnArrival check-ins
If your internet connection was interrupted or you checked in attendees offline, you may need to manually sync them once you reconnect.
 
1 Log in to the OnArrival app.
2 Tap the name of your event.
3 On the event's Overview page, tap Sync Now.
User-added image
Force sync OnArrival check-ins
If the manual sync solution above didn't work, try this trick. For LeadCapture, skip to the solution below.
 
 
1 Log in to the OnArrival app.
2 Tap the name of your event. 

3 Tap the gear icon in the upper right.
4 Scroll down to the Details section and tap Activity Audit.
5 Tap Force Full Sync.
User-added image
 
Force sync LeadCapture leads
If you're connected to the internet and still see "X leads will be synced" on your dashboard, try this.
 
1 Log in to the LeadCapture app.
2 On the dashboard, tap the User-added image 6 times. 

3 Tap Force Sync.
4 Tap the back arrow to return the dashboard and see if the sync was successful.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
If you've checked in attendees using OnArrival or collected leads with LeadCapture and they didn't sync with the server, try the solutions below.

Reconnect to Wi-Fi 
Ensure your mobile device is connected to the venue's internet.

1 On your mobile device, tap the Settings icon.
2
Tap Wi-Fi.
3 Tap the name of the venue's Wi-Fi network.
4 Enter the password.
5 Tap Join. All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.

User-added image
Enable mobile data
Not using the venue's Wi-Fi? Connect to the internet through your mobile service provider.
 
1 On your mobile device, tap the Settings icon.
2 If you're using an iOS device, tap Cellular Data. For Android devices, tap Data Usage.
3 Activate the mobile or cellular data.
All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.
User-added image
Manually sync OnArrival check-ins
If your internet connection was interrupted or you checked in attendees offline, you may need to manually sync them once you reconnect.
 
1 Log in to the OnArrival app.
2 Tap the name of your event.
3 On the event's Overview page, tap Sync Now.
User-added image
Force sync OnArrival check-ins
If the manual sync solution above didn't work, try this trick. For LeadCapture, skip to the solution below.
 
 
1 Log in to the OnArrival app.
2 Tap the name of your event. 

3 Tap the gear icon in the upper right.
4 Scroll down to the Details section and tap Activity Audit.
5 Tap Force Full Sync.
User-added image
 
Force sync LeadCapture leads
If you're connected to the internet and still see "X leads will be synced" on your dashboard, try this.
 
1 Log in to the LeadCapture app.
2 On the dashboard, tap the User-added image 6 times. 

3 Tap Force Sync.
4 Tap the back arrow to return the dashboard and see if the sync was successful.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
If you've checked in attendees using OnArrival or collected leads with LeadCapture and they didn't sync with the server, try the solutions below.

Reconnect to Wi-Fi 
Ensure your mobile device is connected to the venue's internet.

1 On your mobile device, tap the Settings icon.
2
Tap Wi-Fi.
3 Tap the name of the venue's Wi-Fi network.
4 Enter the password.
5 Tap Join. All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.

User-added image
Enable mobile data
Not using the venue's Wi-Fi? Connect to the internet through your mobile service provider.
 
1 On your mobile device, tap the Settings icon.
2 If you're using an iOS device, tap Cellular Data. For Android devices, tap Data Usage.
3 Activate the mobile or cellular data.
All LeadCapture leads will automatically sync with the server, but you may need to manually sync OnArrival attendees.
User-added image
Manually sync OnArrival check-ins
If your internet connection was interrupted or you checked in attendees offline, you may need to manually sync them once you reconnect.
 
1 Log in to the OnArrival app.
2 Tap the name of your event.
3 On the event's Overview page, tap Sync Now.
User-added image
Force sync OnArrival check-ins
If the manual sync solution above didn't work, try this trick. For LeadCapture, skip to the solution below.
 
 
1 Log in to the OnArrival app.
2 Tap the name of your event. 

3 Tap the gear icon in the upper right.
4 Scroll down to the Details section and tap Activity Audit.
5 Tap Force Full Sync.
User-added image
 
Force sync LeadCapture leads
If you're connected to the internet and still see "X leads will be synced" on your dashboard, try this.
 
1 Log in to the LeadCapture app.
2 On the dashboard, tap the User-added image 6 times. 

3 Tap Force Sync.
4 Tap the back arrow to return the dashboard and see if the sync was successful.

 

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.