Creating a Premium Survey for Your Flex Event

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The Basic Survey allows you to build out a great general event and session feedback survey. However, if you want to create multiple session feedback surveys, you'll need to switch to a Premium Survey, using Cvent's Inquisium solution. Follow the steps below to create a Premium Feedback Survey instead of the Basic Feedback Survey.

1 Convert your Basic Feedback Survey. From your event, you can convert your Basic Feedback Survey into a Premium Feedback Survey. Or, if you haven't started building out your survey, begin by selecting your Flex event, then hover over Website & Registration and, under Surveys, click Feedback Surveys. Click Create under "Premium," then Create again.

2 Customize your survey's Home page. In the Survey Designer section, click Open Survey Designer. The Home page will display on your canvas. This is the first page your invitees will see when they access your survey. It will provide them with a complete list of all the general event surveys, as well as any session surveys. Customize the page by dragging and dropping the Event Widgets and Page Elements widgets onto the canvas. Or customize a widget already on the canvas by clicking it. To the right of the canvas, additional configuration options will appear.

Click the Chapter List widget on your canvas. This widget already set up to visually display which surveys have been completed, partially completed, or not started.
 
User-added image
 
If you do not want the survey progress to display on the home page, toggle "Display respondent progress" to grey.You can also choose to list the invitees completed and available surveys within two separate lists.

3 Add questions to your survey. In the top left of the canvas, click the dropdown, then in the Survey section, click the name of your survey. Add your questions and sub-questions.
 
4 Add question scoring, if necessary. To grade your invitees' answers, add scoring.
 
5
Set up scoring visibility logic, if necessary. If you need to set up visibility logic, make sure the question you want to appear based on another question's answer is in another survey. If they appear on the survey page, the second question will not appear, even if the correct value is selected. To set up the logic, click the question widget, then, to the right of the canvas, scroll down to the Logic section and click Visibility LogicUse the dropdowns to establish up to five criteria.


6 Establish your survey's settings. In the top left of the canvas, click the dropdown again, and in the Surveys section, click the User-added image icon to the right of the General Event Feedback survey or the Session Feedback survey.
 
NOTE: If a session feedback survey is not available, you'll need to enable sessions within your event. Back in the Survey Designer, you can add the session by hovering over the dropdown in the left corner of the canvas, and in the Session Feedback section, clicking the User-added image icon.

Give it a name, and ensure "Active" is toggled to green.

If this is a session feedback survey, establish when the survey will be available to your invitees. Your options include:
  • Always
  • Starting at a certain time - Allows you to establish when the survey will be available to fill out, and when the survey will close.
 User-added image
 
If it's a general event feedback survey, your options are:
  • Before the event starts - Allows you to determine how many days or hours prior to the event's start date that the invitee will be able to complete the survey.
  • During the event
  • After the event ends - Allows you to determine how many days or hours after the event's end date that the invitee will be able to complete the survey.

In the "Available to" section, determine if anyone who registered for the session or event will fill out the survey, only those who have been marked as participants, or everyone who registered for the event.

In the Associated Sessions section for the session feedback survey, establish if this survey should be available for all of your sessions, which means that your invitees will answer the same questions for each session feedback survey, or only certain sessions. If you choose certain sections, click Select sessions, check the sessions you want associated to the survey, then click OK.

 
 User-added image
 
Click Apply or Create if you're creating a new session feedback survey. If you need to create another session feedback survey, click the User-added image icon in the Session Feedback section, and repeat this step.

7 Collect feedback on your speakers. If you want to collect feedback from your invitees regarding the session speakers, select your session feedback survey, and to the right of the canvas, in the Survey Widgets section, drag and drop the Speaker Feedback widget onto the canvas. The speaker name and profile image that's stored in your event will have a placeholder on the canvas. A rating question and comment box text question will also appear.

Click on each widget, and configure the settings to the right of the canvas. If you want to remove the questions that were automatically added, hover over the widget, and in the top left, hover over the ellipsis (...), then click Delete.
 
User-added image
 
If necessary, add additional questions and sub-questions to the canvas.

 
NOTE: This widget will appear for each session you have associated to this survey. So if you have four sessions associated to this survey, your invitees will be asked this question for all four speakers.

8 Customize the theme, if necessary. If you would like to customize your survey to match your event's theme, to the right of the canvas, click Theme, then Change Theme.
 
 User-added image
 
Hover over the Event Theme, and click Apply. If you have multiple events associated, you'll need to select one, then click Apply.


Click Save to preserve a draft or Publish to make it visible to respondents.
 

9 Invite registrants to take the survey. Once you've finished setting up the survey, you'll need to customize and schedule the Feedback Survey email. For your session feedback, create a session email and schedule it to automatically send once someone completes the session feedback survey.
 
NOTE: If you want to send the link to the survey in a different email or outside of Cvent, you can send registrants the Feedback Survey weblink.
  
Or let them access the survey from a Post-Registration page. Close out of the feedback survey and return to your event's Site Designer. In the top left of the canvas, click the Registration Page dropdown, and in the Post-Registration Pages section, select your page. To the right of the canvas, click Build.

In the Buttons & Links section, drag and drop the Survey Link widget onto the canvas. Customize the button text, if necessary. Your registrants will now be able to access the feedback survey from their post-registration page.
 

Once you're done, click Save to preserve a draft, or Publish to make it visible to registrants.
 

10 View and manage responses individually. To view or edit your registrants' feedback responses, hover over Invitee Management and, under Manage, click Invitees & Registrants. Select a registrant. The Details tab opens by default. Click the tab to the right, Event Feedback to manage their answers.

Or, view responses in bulk. To report on your registrants' feedback responses in bulk, hover over Reporting and, under Reports, click Reports. Scroll down to the Event Feedback section and click Run to the right of the report you want to view.

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