I have questions about registering. Who can I contact?

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Questions about registration can only be answered by the event planner. Our customers do not share this information with us. But we can offer some direction. Review the FAQs below for help.

How do I contact the event planner?

There are many ways that planners may share their contact information with you. Every event is different, but some common methods are:
 
  • Reply to an email that you received, such as an invitation or confirmation.
  • Send an email to the planner using the Contact Us button or Planner link on the event website.
  • Look for staff information or a Contact Us page on the event website. 
User-added image
How do I register for an event?

No two events are alike. Depending on the event, you may be asked for contact information, need to answer survey questions, register additional people, purchase tickets, create your own agenda, and request travel. You will need to access the registration site to begin the process.
User-added image

How do I modify my registration for an event?

The event planner has the option to allow you to change the details of your registration on your own, and modifications may be restricted after a certain date. If you do not see the option to modify your registration, contact the planner for more information.
 
User-added image
How do I find my confirmation number?

When you finish registering in Cvent, you will see your confirmation page with the details you entered and your unique confirmation number. You will need that number to access your registration details again. We recommend saving or printing this page for your records.
 
User-added image
How do I cancel my registration?

The event planner has the option to allow you to cancel your registration for their event, and cancellations may be restricted after a certain date. If you do not see the option to cancel your registration, contact the planner for more information.
User-added image

I'm having trouble completing registration. What should I do?

If you are not able to finish registering, please try again later or contact the planner to assist you. We recommend having the following information ready for them:
 
  • The name of the event
  • The contact info you entered when attempting to register
  • The selections you made and the expected outcome
  • The exact text or technical info that displayed, if a notification appeared
 
User-added image
How do I get an invoice or receipt?

Only the event planner can provide you with a formal receipt. Reach out to them
 
User-added image
How do I get a copy of my registration confirmation email?

Once registered, you should receive a confirmation email. If you did not receive one, reach out to the planner to get a copy. 
 
User-added image
How do I change the dates for a hotel or air request?

When you finish registering in Cvent, you will see your confirmation page with the details you entered. If modifying travel requests is allowed, you can change the requested dates or place new ones from here. If you do not see these options, reach out to the planner for more information.
User-added image

Why does my credit card statement show a charge? I didn't buy anything.

If the card in question is shared by multiple people in the same organization, someone else might have registered for an event hosted by one of our customers. Check the charge in question internally first, then reach out to the planner for any additional clarity.    
User-added image
I accidentally cancelled my registration. Is there a way to recover it?

Unfortunately, there is no direct way to restore your cancelled registration. If registration is still open, feel free to re-register. If not, reach out to the planner and they can re-register you.
 
User-added image

How do I change the email address used for registration?

Once registered, there is no way to update your email address, first name, and last name. Feel free to reach out to the planner to request an update.
User-added image
I no longer wish to attend. Is it possible to substitute my registration with a colleague?

Substitution is completely at the discretion of the organization hosting the event. When you finish registering in Cvent, you will see your confirmation page with registration details. If allowed, “Substitute Registration” would be an action listed on the confirmation page. If you do not see the option, reach out to the planner with your request.

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Questions about registration can only be answered by the event planner. Our customers do not share this information with us. But we can offer some direction. Review the FAQs below for help.

How do I contact the event planner?

There are many ways that planners may share their contact information with you. Every event is different, but some common methods are:
 
  • Reply to an email that you received, such as an invitation or confirmation.
  • Send an email to the planner using the Contact Us button or Planner link on the event website.
  • Look for staff information or a Contact Us page on the event website. 
User-added image
How do I register for an event?

No two events are alike. Depending on the event, you may be asked for contact information, need to answer survey questions, register additional people, purchase tickets, create your own agenda, and request travel. You will need to access the registration site to begin the process.
User-added image

How do I modify my registration for an event?

The event planner has the option to allow you to change the details of your registration on your own, and modifications may be restricted after a certain date. If you do not see the option to modify your registration, contact the planner for more information.
 
User-added image
How do I find my confirmation number?

When you finish registering in Cvent, you will see your confirmation page with the details you entered and your unique confirmation number. You will need that number to access your registration details again. We recommend saving or printing this page for your records.
 
User-added image
How do I cancel my registration?

The event planner has the option to allow you to cancel your registration for their event, and cancellations may be restricted after a certain date. If you do not see the option to cancel your registration, contact the planner for more information.
User-added image

I'm having trouble completing registration. What should I do?

If you are not able to finish registering, please try again later or contact the planner to assist you. We recommend having the following information ready for them:
 
  • The name of the event
  • The contact info you entered when attempting to register
  • The selections you made and the expected outcome
  • The exact text or technical info that displayed, if a notification appeared
 
User-added image
How do I get an invoice or receipt?

Only the event planner can provide you with a formal receipt. Reach out to them
 
User-added image
How do I get a copy of my registration confirmation email?

Once registered, you should receive a confirmation email. If you did not receive one, reach out to the planner to get a copy. 
 
User-added image
How do I change the dates for a hotel or air request?

When you finish registering in Cvent, you will see your confirmation page with the details you entered. If modifying travel requests is allowed, you can change the requested dates or place new ones from here. If you do not see these options, reach out to the planner for more information.
User-added image

Why does my credit card statement show a charge? I didn't buy anything.

If the card in question is shared by multiple people in the same organization, someone else might have registered for an event hosted by one of our customers. Check the charge in question internally first, then reach out to the planner for any additional clarity.    
User-added image
I accidentally cancelled my registration. Is there a way to recover it?

Unfortunately, there is no direct way to restore your cancelled registration. If registration is still open, feel free to re-register. If not, reach out to the planner and they can re-register you.
 
User-added image

How do I change the email address used for registration?

Once registered, there is no way to update your email address, first name, and last name. Feel free to reach out to the planner to request an update.
User-added image
I no longer wish to attend. Is it possible to substitute my registration with a colleague?

Substitution is completely at the discretion of the organization hosting the event. When you finish registering in Cvent, you will see your confirmation page with registration details. If allowed, “Substitute Registration” would be an action listed on the confirmation page. If you do not see the option, reach out to the planner with your request.

Did this article resolve your issue?

Yes
No

What can we do to make this article better?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Questions about registration can only be answered by the event planner. Our customers do not share this information with us. But we can offer some direction. Review the FAQs below for help.

How do I contact the event planner?

There are many ways that planners may share their contact information with you. Every event is different, but some common methods are:
 
  • Reply to an email that you received, such as an invitation or confirmation.
  • Send an email to the planner using the Contact Us button or Planner link on the event website.
  • Look for staff information or a Contact Us page on the event website. 
User-added image
How do I register for an event?

No two events are alike. Depending on the event, you may be asked for contact information, need to answer survey questions, register additional people, purchase tickets, create your own agenda, and request travel. You will need to access the registration site to begin the process.
User-added image

How do I modify my registration for an event?

The event planner has the option to allow you to change the details of your registration on your own, and modifications may be restricted after a certain date. If you do not see the option to modify your registration, contact the planner for more information.
 
User-added image
How do I find my confirmation number?

When you finish registering in Cvent, you will see your confirmation page with the details you entered and your unique confirmation number. You will need that number to access your registration details again. We recommend saving or printing this page for your records.
 
User-added image
How do I cancel my registration?

The event planner has the option to allow you to cancel your registration for their event, and cancellations may be restricted after a certain date. If you do not see the option to cancel your registration, contact the planner for more information.
User-added image

I'm having trouble completing registration. What should I do?

If you are not able to finish registering, please try again later or contact the planner to assist you. We recommend having the following information ready for them:
 
  • The name of the event
  • The contact info you entered when attempting to register
  • The selections you made and the expected outcome
  • The exact text or technical info that displayed, if a notification appeared
 
User-added image
How do I get an invoice or receipt?

Only the event planner can provide you with a formal receipt. Reach out to them
 
User-added image
How do I get a copy of my registration confirmation email?

Once registered, you should receive a confirmation email. If you did not receive one, reach out to the planner to get a copy. 
 
User-added image
How do I change the dates for a hotel or air request?

When you finish registering in Cvent, you will see your confirmation page with the details you entered. If modifying travel requests is allowed, you can change the requested dates or place new ones from here. If you do not see these options, reach out to the planner for more information.
User-added image

Why does my credit card statement show a charge? I didn't buy anything.

If the card in question is shared by multiple people in the same organization, someone else might have registered for an event hosted by one of our customers. Check the charge in question internally first, then reach out to the planner for any additional clarity.    
User-added image
I accidentally cancelled my registration. Is there a way to recover it?

Unfortunately, there is no direct way to restore your cancelled registration. If registration is still open, feel free to re-register. If not, reach out to the planner and they can re-register you.
 
User-added image

How do I change the email address used for registration?

Once registered, there is no way to update your email address, first name, and last name. Feel free to reach out to the planner to request an update.
User-added image
I no longer wish to attend. Is it possible to substitute my registration with a colleague?

Substitution is completely at the discretion of the organization hosting the event. When you finish registering in Cvent, you will see your confirmation page with registration details. If allowed, “Substitute Registration” would be an action listed on the confirmation page. If you do not see the option, reach out to the planner with your request.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Questions about registration can only be answered by the event planner. Our customers do not share this information with us. But we can offer some direction. Review the FAQs below for help.

How do I contact the event planner?

There are many ways that planners may share their contact information with you. Every event is different, but some common methods are:
 
  • Reply to an email that you received, such as an invitation or confirmation.
  • Send an email to the planner using the Contact Us button or Planner link on the event website.
  • Look for staff information or a Contact Us page on the event website. 
User-added image
How do I register for an event?

No two events are alike. Depending on the event, you may be asked for contact information, need to answer survey questions, register additional people, purchase tickets, create your own agenda, and request travel. You will need to access the registration site to begin the process.
User-added image

How do I modify my registration for an event?

The event planner has the option to allow you to change the details of your registration on your own, and modifications may be restricted after a certain date. If you do not see the option to modify your registration, contact the planner for more information.
 
User-added image
How do I find my confirmation number?

When you finish registering in Cvent, you will see your confirmation page with the details you entered and your unique confirmation number. You will need that number to access your registration details again. We recommend saving or printing this page for your records.
 
User-added image
How do I cancel my registration?

The event planner has the option to allow you to cancel your registration for their event, and cancellations may be restricted after a certain date. If you do not see the option to cancel your registration, contact the planner for more information.
User-added image

I'm having trouble completing registration. What should I do?

If you are not able to finish registering, please try again later or contact the planner to assist you. We recommend having the following information ready for them:
 
  • The name of the event
  • The contact info you entered when attempting to register
  • The selections you made and the expected outcome
  • The exact text or technical info that displayed, if a notification appeared
 
User-added image
How do I get an invoice or receipt?

Only the event planner can provide you with a formal receipt. Reach out to them
 
User-added image
How do I get a copy of my registration confirmation email?

Once registered, you should receive a confirmation email. If you did not receive one, reach out to the planner to get a copy. 
 
User-added image
How do I change the dates for a hotel or air request?

When you finish registering in Cvent, you will see your confirmation page with the details you entered. If modifying travel requests is allowed, you can change the requested dates or place new ones from here. If you do not see these options, reach out to the planner for more information.
User-added image

Why does my credit card statement show a charge? I didn't buy anything.

If the card in question is shared by multiple people in the same organization, someone else might have registered for an event hosted by one of our customers. Check the charge in question internally first, then reach out to the planner for any additional clarity.    
User-added image
I accidentally cancelled my registration. Is there a way to recover it?

Unfortunately, there is no direct way to restore your cancelled registration. If registration is still open, feel free to re-register. If not, reach out to the planner and they can re-register you.
 
User-added image

How do I change the email address used for registration?

Once registered, there is no way to update your email address, first name, and last name. Feel free to reach out to the planner to request an update.
User-added image
I no longer wish to attend. Is it possible to substitute my registration with a colleague?

Substitution is completely at the discretion of the organization hosting the event. When you finish registering in Cvent, you will see your confirmation page with registration details. If allowed, “Substitute Registration” would be an action listed on the confirmation page. If you do not see the option, reach out to the planner with your request.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Questions about registration can only be answered by the event planner. Our customers do not share this information with us. But we can offer some direction. Review the FAQs below for help.

How do I contact the event planner?

There are many ways that planners may share their contact information with you. Every event is different, but some common methods are:
 
  • Reply to an email that you received, such as an invitation or confirmation.
  • Send an email to the planner using the Contact Us button or Planner link on the event website.
  • Look for staff information or a Contact Us page on the event website. 
User-added image
How do I register for an event?

No two events are alike. Depending on the event, you may be asked for contact information, need to answer survey questions, register additional people, purchase tickets, create your own agenda, and request travel. You will need to access the registration site to begin the process.
User-added image

How do I modify my registration for an event?

The event planner has the option to allow you to change the details of your registration on your own, and modifications may be restricted after a certain date. If you do not see the option to modify your registration, contact the planner for more information.
 
User-added image
How do I find my confirmation number?

When you finish registering in Cvent, you will see your confirmation page with the details you entered and your unique confirmation number. You will need that number to access your registration details again. We recommend saving or printing this page for your records.
 
User-added image
How do I cancel my registration?

The event planner has the option to allow you to cancel your registration for their event, and cancellations may be restricted after a certain date. If you do not see the option to cancel your registration, contact the planner for more information.
User-added image

I'm having trouble completing registration. What should I do?

If you are not able to finish registering, please try again later or contact the planner to assist you. We recommend having the following information ready for them:
 
  • The name of the event
  • The contact info you entered when attempting to register
  • The selections you made and the expected outcome
  • The exact text or technical info that displayed, if a notification appeared
 
User-added image
How do I get an invoice or receipt?

Only the event planner can provide you with a formal receipt. Reach out to them
 
User-added image
How do I get a copy of my registration confirmation email?

Once registered, you should receive a confirmation email. If you did not receive one, reach out to the planner to get a copy. 
 
User-added image
How do I change the dates for a hotel or air request?

When you finish registering in Cvent, you will see your confirmation page with the details you entered. If modifying travel requests is allowed, you can change the requested dates or place new ones from here. If you do not see these options, reach out to the planner for more information.
User-added image

Why does my credit card statement show a charge? I didn't buy anything.

If the card in question is shared by multiple people in the same organization, someone else might have registered for an event hosted by one of our customers. Check the charge in question internally first, then reach out to the planner for any additional clarity.    
User-added image
I accidentally cancelled my registration. Is there a way to recover it?

Unfortunately, there is no direct way to restore your cancelled registration. If registration is still open, feel free to re-register. If not, reach out to the planner and they can re-register you.
 
User-added image

How do I change the email address used for registration?

Once registered, there is no way to update your email address, first name, and last name. Feel free to reach out to the planner to request an update.
User-added image
I no longer wish to attend. Is it possible to substitute my registration with a colleague?

Substitution is completely at the discretion of the organization hosting the event. When you finish registering in Cvent, you will see your confirmation page with registration details. If allowed, “Substitute Registration” would be an action listed on the confirmation page. If you do not see the option, reach out to the planner with your request.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.

  • 1
  • 2
  • 3
  • 4
  • 5
Questions about registration can only be answered by the event planner. Our customers do not share this information with us. But we can offer some direction. Review the FAQs below for help.

How do I contact the event planner?

There are many ways that planners may share their contact information with you. Every event is different, but some common methods are:
 
  • Reply to an email that you received, such as an invitation or confirmation.
  • Send an email to the planner using the Contact Us button or Planner link on the event website.
  • Look for staff information or a Contact Us page on the event website. 
User-added image
How do I register for an event?

No two events are alike. Depending on the event, you may be asked for contact information, need to answer survey questions, register additional people, purchase tickets, create your own agenda, and request travel. You will need to access the registration site to begin the process.
User-added image

How do I modify my registration for an event?

The event planner has the option to allow you to change the details of your registration on your own, and modifications may be restricted after a certain date. If you do not see the option to modify your registration, contact the planner for more information.
 
User-added image
How do I find my confirmation number?

When you finish registering in Cvent, you will see your confirmation page with the details you entered and your unique confirmation number. You will need that number to access your registration details again. We recommend saving or printing this page for your records.
 
User-added image
How do I cancel my registration?

The event planner has the option to allow you to cancel your registration for their event, and cancellations may be restricted after a certain date. If you do not see the option to cancel your registration, contact the planner for more information.
User-added image

I'm having trouble completing registration. What should I do?

If you are not able to finish registering, please try again later or contact the planner to assist you. We recommend having the following information ready for them:
 
  • The name of the event
  • The contact info you entered when attempting to register
  • The selections you made and the expected outcome
  • The exact text or technical info that displayed, if a notification appeared
 
User-added image
How do I get an invoice or receipt?

Only the event planner can provide you with a formal receipt. Reach out to them
 
User-added image
How do I get a copy of my registration confirmation email?

Once registered, you should receive a confirmation email. If you did not receive one, reach out to the planner to get a copy. 
 
User-added image
How do I change the dates for a hotel or air request?

When you finish registering in Cvent, you will see your confirmation page with the details you entered. If modifying travel requests is allowed, you can change the requested dates or place new ones from here. If you do not see these options, reach out to the planner for more information.
User-added image

Why does my credit card statement show a charge? I didn't buy anything.

If the card in question is shared by multiple people in the same organization, someone else might have registered for an event hosted by one of our customers. Check the charge in question internally first, then reach out to the planner for any additional clarity.    
User-added image
I accidentally cancelled my registration. Is there a way to recover it?

Unfortunately, there is no direct way to restore your cancelled registration. If registration is still open, feel free to re-register. If not, reach out to the planner and they can re-register you.
 
User-added image

How do I change the email address used for registration?

Once registered, there is no way to update your email address, first name, and last name. Feel free to reach out to the planner to request an update.
User-added image
I no longer wish to attend. Is it possible to substitute my registration with a colleague?

Substitution is completely at the discretion of the organization hosting the event. When you finish registering in Cvent, you will see your confirmation page with registration details. If allowed, “Substitute Registration” would be an action listed on the confirmation page. If you do not see the option, reach out to the planner with your request.

Did this article resolve your issue?

Yes
No

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?

What can we do to make this article better?

Did this article resolve your issue?


Excellent! Thank you for your feedback

Did this article resolve your issue?


We are sorry to hear that!  For more assistance, open a case and a Product Consultant will contact you directly.