Returning an Event in a Box

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Your event went off without a hitch and you're ready to start reporting on the trends you gathered using OnArrival for check-in. Now what? Follow these steps to pack up and return your rental Event in a Box.
 
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US and Canada

1 Pack up the box. Pack up the box neatly with its original contents, including: the printer, router, iPads and stands, and all power cords. Place each item in its respective slot in the box, then securely tape the box shut.
 
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NOTE: If devices are returned in a damaged, unclean, or defective state, you will be responsible for the cost of any repairs and cleaning required to return them to the condition they were delivered in. If devices are lost or stolen, you will be required to fully compensate Cvent for the replacement as well as any repair costs, administrative charges, and rental income lost during the time of repair or re-acquisition.


2 Schedule a pickup with FedEx. Go to www.fedex.com and follow the steps to schedule a pickup.

3 Drop off the box. Attach the provided return label to the box. This can be found in the blue folder inside the box. Then take the box to the nearest FedEx location.

 
NOTE: Late fees will be assessed unless an extended rental period has been requested and paid for.


International

1 Pack up the box. Pack up the box neatly with its original contents, including: the printer, router, iPads and stands, and all power cords. Place each item in its respective slot in the box, then securely tape the box shut.

 
User-added image
 

NOTE: If devices are returned in a damaged, unclean, or defective state, you will be responsible for the cost of any repairs and cleaning required to return them to the condition they were delivered in. If devices are lost or stolen, you will be required to fully compensate Cvent for the replacement as well as any repair costs, administrative charges, and rental income lost during the time of repair or re-acquisition.


2 Schedule a pickup with Choose2Rent and drop the box off at the venue. Fill out this form to request a pickup with Choose2Rent. Be sure to provide an exact, accurate address where the box will be picked up from. Unless instructed differently, Choose2Rent will pick up the box on the last day of the rental period from the same address that they shipped it to.
 
NOTE: Same-day pickup is not available.

Attach the provided return label to the box. This can be found in the blue folder inside the box. Then take the box to a secure place at the venue.

Or, drop off the box at a UPS location. Attach the provided return shipping label to the box. This can be found in the blue folder inside the box. Then take the box to the nearest UPS location.

 
NOTE: Late fees will be assessed unless an extended rental period has been requested and paid for.

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