Configuring Attendee Hub Settings

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Change your Attendee Hub settings, including the space your Event App is assigned to as well as security options, login requirements, and terms of use within your Flex event. Then adjust additional attendee and event settings within the Website and App Builder. Follow these instructions to learn how.

Within Your Event

1 Access the Attendee Hub Settings page. Begin by selecting your event. From the left-hand navigation, click Attendee Hub, then Settings.
 
NOTE: If you don't see this option, make sure you've added the Attendee Hub feature to your event under General > Event Features.

2 Assign your event to a space. Your event will be published to the Cvent Events app by default. However, you can assign it to a space to group it with similar events hosted by your organization and make it easier for attendees to find.
NOTE: This setting is Event App-specific and does not apply to the Attendee Website.

Click Edit. In the Basic Information section, click Three Dots Icon next to the Space field, then click Select beside the space your event should belong to.

Select Space
 
Don't see any categories that make sense for your event? Click Add Space to create a new one instead. Give your space a name and enter any internal notes that will help other account users understand what type of events should belong to the new category. When you're finished, click Create & Select.

3 Adjust the Event App Security settings. Concerned this event will fall into the wrong hands? In the Event App Security section, use the radio buttons to adjust your app visibility settings.

 
Your options include:
  • Visible and unlocked - The event will appear if it's searched for by name. Attendees do not need to enter an event ID before they can download it.
 
Visible and Unlocked
 
  • Visible and locked - The event will appear if it's searched for by name, but attendees must enter the event ID before they can download it. Attendees can also find the event by searching with the event ID.
    
Visible and Locked
 
  • Hidden - Attendees must enter the event ID in the search bar to find the event. The event will not appear if attendees search for it by name.
Hidden

Depending on your selection, you'll be prompted to enter an Event ID. This is the password attendees must enter to download (and sometimes find) your event. The Event ID Prefix you entered when customizing your account-wide Event App settings will be automatically appended to the beginning of the password, with a space in between.

4 Adjust the Event App Login settings. In the Event App Login section, choose if attendees will be prompted to log in to the Event App when they try to access locked content, or before they can download the event.

 
5 Display your Terms of Use, if desired. In the Terms of Use section, switch the radio button to "Yes" if you want to display your organization's terms of use in the Event App and Attendee Website. You'll add a title and your legalese here as well.
 
NOTE: Once an attendee has accepted the terms, you won't be able to change them.

When you're finished, click Save.

6 Set up Attendee Opt-In for Exhibitors, if desired. Scroll down to the Attendee Opt-In for Exhibitors section, and under "Require attendee opt in," click Yes.
 

Next, input the Opt-In Header, Question, and Choice text.
User-added image
 
NOTE:  You won't be able to modify the Opt-In text after an attendee has responded.

Click Save

Once this feature is enabled, all attendees are considered opted out until they opt in. They will be prompted to respond to the opt-in question immediately upon logging into the Attendee Hub.
NOTE: Attendees who opt-out of sharing with exhibitors will still be counted in the exhibitor portal's engagement reporting without their name or other personal information. Additionally, an attendee's information will still be shared with the relevant exhibitor if they create or accept an appointment, or if they send a message in an exhibitor booth.

Within the Website and App Builder

1 Access the Attendee Website and App Builder. Begin by selecting your event. From the left-hand navigation, click Attendee Hub, then Website and App.

Click Manage website and app.


2 Adjust the Attendee Profile settings. From the left-hand navigation, click Settings, then Attendee Profile.

Establish if attendees will be able to edit their own profiles after logging in.

Profile Editing
 
Click Update page.

3 Adjust the Attendee Privacy settings. From the left-hand navigation, under Settings, click Attendee Privacy.

Determine if all attendee profiles will be Hidden or Visible by default.

Attendee Visibility
 
Click Update page.
NOTE: Need to adjust the visibility for a single attendee? You can make an attendee hidden or visible in your event.

4 Adjust the Event Security settings. From the left-hand navigation, under Settings, click Event Security.

Select the Event App pages attendees must be logged in to access.
 
Event App Login Settings
 
Once you're done, click Update page.
 

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