Creating Multi-Property Users

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If you are an account administrator or you have user management permissions, you can create users with access to more than one venue by following the steps below.

1 Access the User Creation wizard. Click Admin in the top right. Hover over Users and, under Manage, click Users, then Create Above Property User.

 
NOTE: Access to two or more venues is a paid feature. Contact your sales representative to learn more.

2 Fill in the user details. Enter the user's email address in the Username field, then select the appropriate locale and user role. To allow the user to set up their own password, select Yes next to "Send user login information." If you select No instead, you can set up a specific password the user must log in with at least once.
 
User-added image
 
Enter a first name, last name, and email address.

You can select which user groups this user is a member of by checking the boxes next to them.
 
Spare the user extra clicks by designating the page they see upon logging in. In the Defaults section, use the dropdowns to select the tab and page.
 
User-added image

Set the default time zone for this user, then click Next.

In the Documents section, choose whether the user can view documents in the account and whether all the documents the user uploads will be internal (in other words, not available for sharing outside the account).

Decide whether the user should have access to view all portals in your account.

Click Next.
 
Establish which email addresses will be available to them when sending email communications by checking the appropriate boxes. Click Next.

3 Associate the user to venue clusters. Click Add Venue Clusters, check the box next to the venue cluster the user should be associated with and click Add. This way, the user will gain access to all the venues included in that cluster.

 
User-added image

Once you're done, click Finish. If you selected Yes next to "Send user login information," the user will receive an automated email which will allow them to set their own password.

If you selected No next to "Send user login information," you will need to contact the user and provide them with their log in details. For security purposes, do not provide both the username and password in the same message.

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