Setting Up a Multi-Language Event

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You can translate your event into several different languages. To create a multi-language event, follow the steps below.

1 Enable Multi-Language for your event. Begin by selecting your event. From the left-hand navigation, click General, then Event Information. Click Edit.

In the Basic Information section, switch "Multi-Language Event" to Yes.

Multi-Language Event Settings

Select the languages you'll need.
 
NOTE: If you will be using name badges or certificates in your event, the default data tags will only appear in English, not the languages you have selected.

An invitation list will be automatically created for each of the languages you select.

Switch "Allow invitation list switching based on language" to Yes. This moves invitees to the default invitation list for the language they used to register.
 
NOTE: Not seeing the languages you need? Open a case to tell us which languages to activate.
 
Click Save.

2 Add the Language Selector widget to your website and registration process. From the left-hand navigation, click Website, then Event Website. Click Open Site Designer. In the top left of the canvas, click the Website Page dropdown, and scroll down to the Header and Footer section. Click the header and footer you want invitees to select their language from.

Default Header and Footer
 
To the right of the canvas, click Build. In the Additional Content section, drag and drop Language Selector onto your header or footer. Determine if the languages will display in a dropdown or horizontal list, then, change the language selector label, if necessary.

If you have multiple registration paths enabled, and you have a language that does not use the default header and footer, you'll need to repeat this step for each header.

Click Save to preserve a draft or Publish to make it visible to invitees. Then click the X in the top-right to close out of the Site Designer.

3 Add the Language Selector widget to Feedback Surveys. If you're sending Feedback Surveys for this event, add the Language Selector widget to the survey. From the left-hand navigation, click Surveys, then Feedback Surveys.

If you have a basic survey, click on the survey you want to customize. For a premium survey, click Open Premium Surveys, then Open Survey Designer.

Click the page dropdown in the top-left, and, under Header & Footer, click Default Header & Footer. To the right of the canvas, click Build. In the Additional Content section, drag and drop the Language Selector widget onto the header or footer.

 
User-added image

Customize the configuration options to the right, if desired.

Once you're done, click Save to preserve your changes and continue working, or Publish to make these changes available to invitees. 
Then click the X in the top-right to close out of the Survey Designer.

 

NOTE: Questions that appear in Feedback Surveys are not automatically translated. Follow the steps below to translate question text.
 
4 Edit Cvent default text. Most of the default fields, such as labels, instructions, error messages, and validations, have already been translated, but you can edit these. From the left-hand navigation, click Marketing, then Language Management.

 
NOTE: If you have multiple registration paths for each language, you can edit the text for each path individually using the "Customize for:" dropdown.
 
Select the language you want to edit the default text for.
 
Language Management

The Translations tab opens by default. Certain text that is not automatically translated, such as your registration questions, feedback survey questions, session names, fee names, and hotel room descriptions, will be found here. This includes any text you've added in text widgets, terms and conditions, data tags (like the event name), etc. To customize the text that appears on your event website and in the registration process, click the Event Text tab.

To make a quick change, click the Pencil Icon icon on the left, enter the new translation in the Custom Text or Display Text field, and click Save Icon. If you're editing more than several fields or plan to send the text to a translator, you can import the changes all at once
.

To do so, hover over Actions, click Export, and save the file. Locate the file on your computer or network. Right click the file, hover over Open With, and select Microsoft Excel.

Do not delete or reorder anything in the first row. These are the column headers. Enter any new translations in the Custom Text or Display Text column.

 
NOTE: Translations for text fields that were added using a text widget in the Site Designer will not be imported, even if they are added to the import file. Instead, you'll need to update your text in the Site Designer or Language Management.

After adding your data, save the spreadsheet as a text file (.txt) or Excel workbook (.xls or .xlsx).

Back in Cvent, hover over Actions again and click Import. Click Browse..., locate the file on your computer, and click Open. Decide whether formatted text from your file should be skipped entirely, or overwritten with plain text.
Then, click Next. Click Next again, then Finish.
 
5 Create additional invitation lists, if necessary. A default invitation list
will automatically be created for each language. However, if you want to create additional invitation lists, from the left-hand navigation, click Email, then Invitation Lists.

Click Create Invitation List. Name the list for your reference and select a language from the dropdown. Establish if this will be the new default invitation list for this language.

To copy the emails from another list, in the Email Options section, switch "Use another list's emails" to Yes and select the list from the dropdown. Otherwise, leave No selected to start with the default emails.

Click Save.

6 Customize your emails. From the left-hand navigation, under Email, click Event Emails. From the Invitation Lists dropdown, select your invitation list for the appropriate language. Click Open Email Designer and customize your emails.

You'll be able to switch from one email to another within the invitation list by clicking the Email dropdown in the top left corner of the canvas. Switching to another email within the invitation list will not remove any of your previous updates, however, selecting a different language from the dropdown at the top will. Ensure you click Save to preserve all of your edits prior to switching to another language.

 
NOTE: Any changes made to an invitation list's theme will not be applied to your other languages. To use the same theme, ensure the theme has been saved as an account theme prior to switching to another language, then, for your other languages, select that account theme.

7 Check your work. Ready to see how it all looks? Test the different language versions of your website, registration, and emails yourself, or send scenarios to your translators to review. If you've already opened registration, you'll be able to test using a weblink. From the left-hand navigation, click Marketing, then Weblinks. From the Language dropdown, select the language you want to test. Copy the URL and paste it in a new tab in your browser.
 
NOTE: Invitees will be able to log in with the last language selected once they finish registration. If they want to change their default language, they need to modify registration.

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Did this article resolve your issue?

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